Behavioral Health Benefits and Resources

At UPMC for Life, we believe in the importance of building and maintaining strong mental health and emotional support. We have mental health benefits and resources that can help, whether you want to make small changes to improve your life or need help with managing a more complex behavioral health condition.

Browse these important Medicare member behavioral health benefits and resources that can help you effectively manage your health:

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Affordable prescription

All UPMC for Life Complete Care (HMO D-SNP) members have a $0 copay for covered Part D prescription drugs filled at a participating pharmacy. UPMC for Life covers thousands of brand-name and generic medications, including medications that can help treat depression, anxiety, or other conditions.

The link below will allow you to see the UPMC for Life Complete Care (HMO D-SNP) prescription drug formulary. A formulary is a list of prescription drugs covered by your plan.

2024 UPMC for Life Complete Care prescription drug formulary

Need help sorting through your medications, or just have a few questions you’d like to ask an expert?

You can schedule a video visit through UPMC AnywhereCare with one of our licensed pharmacists. Our pharmacists can help you understand each of your medications, suggest ways to save money, and answer your questions. They can even talk with your doctor if you are experiencing side effects.

Log in to the app or go to UPMC AnywhereCare to schedule a time that’s convenient for you.

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Access to behavioral health treatment

Our behavioral health coverage includes treatment for the following:

  • Emotional difficulties
  • Bereavement issues
  • Marital or family problems
  • Mental health disorders
  • Substance abuse or dependence

Get connected with our large network of inpatient and outpatient treatment centers. To find participating providers, visit our Find Care page, then click Behavioral Health. You can also call 1-888-251-0083 (TTY: 711). Some providers also offer telehealth treatment. Talk to your provider to see if this option is right for you.

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Behavioral health coaching

Members can get one-on-one support from a behavioral health coach for free! Our team of health coaches can help with a variety of concerns, such as depression, stress, anxiety, attention-deficit/hyperactivity disorder, substance use, and more. We can help you:

  • Better understand your symptoms and know when it’s time to get help.
  • Set goals and overcome barriers that may prevent you from reaching those goals.
  • Find behavioral health treatment and community resources in your area.

Talk with a licensed behavioral health coach over the phone today. Call UPMC Health Plan Behavioral Health Services toll-free at 1-888-777-8754 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m.

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Personal care management

Our dedicated personal care managers can help you:

  • Connect with the best doctors for your needs and coordinate your care.
  • Understand your doctor’s instructions after a visit.
  • Contact your doctor’s office if a prescription is not filled or a service is not covered, and let you know ways to save money on your medications.
  • Find services you may need in your community.

Members can call us toll-free at 1-855-395-8762 (TTY: 711) Monday through Friday from 8 a.m. to 4.30 p.m. to get started.

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UPMC Resources for Life

Resources for Life® is your connection to personal resources for your everyday needs. We can connect you with community resources, legal and financial advice, caregiving, pet sitting, transportation, and more. Plus, take advantage of personal counseling or counseling for your family members or caregivers. Our counselors can help you cope with family and relationship concerns, stress, grief, and other emotional issues. You get six personal sessions per concern per year at no cost*. Your family member or caregiver can also receive six counseling sessions per year.

Call 1-866-441-4395 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m. to get started. You can also connect with a counselor face-to-face through UPMC AnywhereCare. Just select Behavioral Health Concierge, then UPMC Virtual Counseling after you sign up or log in.

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With the RxWell® app, you can get personal support from a health coach for sleep, diabetes management, or family health. You can also participate in self-paced programs for anxiety, stress, depression, nutrition, physical activity, tobacco cessation, and weight management without a health coach. RxWell is FREE and easy to use anytime.

Get easy-to-use health support from the comfort and safety of home. Download RxWell from your device's app store.

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See additional free benefits and resources for members.

*This benefit is administered through UPMC Resources for Life and is a separate benefit from the outpatient mental health benefits provided under your plan, which may require a copay or other cost sharing. Please see your Evidence of Coverage for details.

UPMC for Life members who are in Pennsylvania at the time of a virtual visit may select a UPMC-employed provider, subject to availability and discretion of the provider. Members located outside of Pennsylvania at the time of service will receive care from a provider employed or contracted by Online Care Network II PC (OCN), also known as Amwell Medical Group. OCN is not an affiliate of UPMC. Providers are not available to treat members who are in Puerto Rico.

This information is not a complete description of benefits. Call 1-844-575-8241 (TTY: 711) for more information.

This information is available for free in other languages. Please call our customer service number at 1-800-606-8648 (TTY: 711).

UPMC for Life has a contract with Medicare to provide HMO, HMO SNP, and PPO plans. The HMO SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal. UPMC for Life is a product of and operated by UPMC Health Plan Inc., UPMC Health Network Inc., UPMC Health Benefits Inc., and UPMC Health Coverage Inc.

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UPMC for Life Complete Care (HMO D-SNP) members
Call us toll-free: 1-800-606-8648
TTY: 711

Oct. 1 – March 31:
Seven days a week from 8 a.m. to 8 p.m.

April 1 – Sept. 30:
Monday through Friday from 8 a.m. to 8 p.m., Saturday from 8 a.m. to 3 p.m.

UPMC for Life Complete Care prospective members
Call us toll-free: 1-844-575-8241
TTY: 711

Jan. 1 – Sept. 30:
Seven days a week from 8 a.m. to 8 p.m.

Oct. 1 – Dec. 31:
Seven days a week from 7 a.m. to 9 p.m.

Last Updated: 10/1/2023