Transportation services

We want to make it easy for you to get the healthcare services you need. That’s why the UPMC for Life Complete Care (HMO D-SNP) plan offers trips to plan-approved locations at no additional cost.

All members can schedule trips to plan-approved health-related locations, like doctor’s offices, hospitals, healthcare facilities, pharmacies, grocery stores, laundromats, and fitness centers. Trips to health-related locations have a 60-mile limit.

Members who qualify for Special Supplemental Benefits for the Chronically Ill (SSBCI) can also schedule trips to non-health locations, like places of worship, salons, banks, funeral homes, libraries, community centers, county assistance offices, and Social Security offices.* Trips to non-health locations have a 30-mile limit.

Using the transportation benefit is easy. You, a family member, or your caregiver can call to schedule your trip. If you need a wheelchair van or help to get into the vehicle, let the transportation service know when you call. Trips should be scheduled two weeks in advance and will be confirmed by 6 p.m. the evening before your trip.  

 

Shop for the UPMC for Life Complete Care plan in your area.

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*These benefits are part of the Special Supplemental Benefits for the Chronically Ill (SSBCI) program. To be eligible, members must have an eligible chronic condition, meet the criteria for indicating risks for adverse health outcomes and care coordination needs, and qualify for Low-Income Subsidy (LIS). Members must have one of the following chronic illnesses: chronic/disabling mental health conditions, conditions with functional challenges, obesity, cardiovascular disorders, substance use disorders, diabetes, or other eligible conditions not listed. Eligibility for this benefit cannot be guaranteed based solely on your condition. All applicable eligibility requirements must be met before the benefit is provided. For details, please contact us. 

All trips are based on transportation service availability, and we cannot guarantee that all trips can be scheduled. For more information, please refer to your Evidence of Coverage.