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Transportation services

We want to make it easy for you to get the health care services you need. That’s why the UPMC for Life Complete Care (HMO SNP) plan offers trips to plan-approved locations at no additional cost. The number of trips your plan offers depends on where you live.

Members can schedule trips to places like the doctor’s office, the hospital, health care facilities, the pharmacy, fitness centers, grocery stores, adult day and community centers at no cost.

Using the transportation benefit is easy. You, a family member, or your caregiver can call to schedule your trip. If you need a wheelchair van or help to get into the vehicle, let the transportation service know when you call. You will receive a confirmation call 48 hours before your appointment to confirm your trip.

Shop for the UPMC for Life Complete Care plan in your area.

Trips requested less than 48 hours in advance may not be able to be scheduled due to availability. All trips are based on transportation service availability, and we cannot guarantee that all trips can be scheduled. For more information, please refer to your Evidence of Coverage.

This information is not a complete description of benefits. Call 1-844-575-8241 (TTY: 711) for more information.

This information is available for free in other languages. Please call our customer service number at 1-800-606-8648 (TTY: 711).

UPMC for Life has a contract with Medicare to provide HMO, HMO SNP, and PPO plans. The HMO SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal. UPMC for Life is a product of and operated by UPMC Health Plan Inc., UPMC Health Network Inc., UPMC Health Benefits Inc., and UPMC Health Coverage Inc.

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UPMC for Life Complete Care (HMO D-SNP) members
Call us toll-free: 1-800-606-8648
TTY: 711

Oct. 1 – March 31:
Seven days a week from 8 a.m. to 8 p.m.

April 1 – Sept. 30:
Monday through Friday from 8 a.m. to 8 p.m., Saturday from 8 a.m. to 3 p.m.

UPMC for Life Complete Care prospective members
Call us toll-free: 1-844-575-8241
TTY: 711

Jan. 1 – Sept. 30:
Seven days a week from 8 a.m. to 8 p.m.

Oct. 1 – Dec. 31:
Seven days a week from 7 a.m. to 9 p.m.

Last Updated: 10/1/2023