Medical Care and Advice When You Need It

Telehealth benefits

UPMC for Life Complete Care (HMO D-SNP) members can connect with participating doctors and providers face-to-face through a video appointment. All you need is a smartphone, tablet, or computer that can show video and has a microphone. You have a $0 copay for telehealth visits with your PCP and specialists.

Seeing your doctor over video is simple to use and allows you to interact face-to-face when making healthcare decisions. Your doctor can do many of the same things to treat you through a video visit that are done during an in-office visit. Many visits can also be done over the phone.

Find a participating telehealth provider.

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Virtual Care

You can access the care you need using your mobile device or computer right from the comfort of your home.
Here are the virtual care options available to UPMC for Life members. Log in to the UPMC Health Plan member site or app to get started:

• 24/7 video visits. 24/7 high-quality healthcare for a variety of nonemergency illnesses, including cold and flu symptoms, allergies, sinus infections, and more.
• Ask a Pharmacist. Our pharmacists can help you understand each of your medications, suggest ways to save money, and answer your questions. They can even talk with your doctor if you are experiencing side effects.
• Health and wellness coaching. Free, ongoing support from a health coach to help you make lifestyle changes and work to become your healthiest self.
• Talk therapy. Connects you with licensed therapists for mental health evaluation, diagnosis, and treatment via telehealth. Available 24/7 for scheduling, but not a crisis service.
• Psychiatry. Offers mental health evaluation, diagnosis, and medication prescriptions by certified medical doctors. Appointments are available 24/7, but controlled substances cannot be prescribed. This is not a crisis service. 

*24/7 video visits are available only to UPMC for Life members who are in Pennsylvania at the time of their virtual visit. Members may select a UPMC provider, subject to provider availability and discretion. Members must accurately verify their physical location and that they are in Pennsylvania at the time of the visit.

If you think you may be experiencing life-threatening symptoms, call 911 or seek immediate medical attention. 

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Personal counseling

Six counseling sessions per concern per year with a trained and licensed counselor through UPMC Resources for Life.

Ready to schedule? Call 1-866-441-4395 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m.

This benefit is administered through Resources for Life^® and is a separate benefit from the outpatient mental health benefits provided under your plan, which may require a copay or other cost sharing. Please see your Evidence of Coverage for details.

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UPMC MyHealth 24/7 Nurse Line

We can help you get the care you need, day or night

If you have a health concern and need immediate assistance, UPMC Health Plan’s registered nurses provide prompt and efficient service. After discussing your symptoms with you, the nurse will help you determine what level of care you need. Calling the UPMC MyHealth 24/7 Nurse Line will not only save you time by directing you to the most efficient way to get care, it could also save you money by helping you avoid a higher copay. This service is free for members and available 24 hours a day, 7 days a week. Just call 1-866-918-1591 (TTY: 711) and have your member ID card ready.

UPMC nurses who answer calls are licensed to assist members in Pennsylvania, New York, Maryland, West Virginia, and Ohio. Members must be located in one of those states when calling the UPMC MyHealth 24/7 Nurse Line. The UPMC MyHealth 24/7 Nurse Line is not a substitute for medical care. If an emergency arises, call 911 or go to the nearest emergency department. Nurses cannot answer plan or benefit questions. Please call the Member Services phone number on your member ID card for nonclinical inquiries.

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Travel assistance

Travel assistance provides help when you travel more than 100 miles from home or even to another country. Help is available 24 hours a day, 365 days a year, anywhere in the world. Travel assistance provides these services:

• Emergency medical evacuation
• Hospital admission assistance
• Medical monitoring
• Round-trip transportation for a family member or friend (if traveling alone)
• Help replacing forgotten prescriptions (additional costs may apply)
• Assistance with local language communications
• Member transportation if medically necessary
• Arranging for transport of mortal remains

Travel assistance does not replace your UPMC for Life Complete Care emergency benefits. If you have an emergency, go to the nearest hospital or urgent care facility. You will be covered under your UPMC for Life medical coverage.