Access to Care
As a UPMC Health Plan member, you’ll have access to our world-class provider network. For the 16th time, UPMC has been recognized by U.S. News & World Report as one of the nation’s top-ranked hospitals. Your network refers to the specific hospitals, facilities, physicians, and other providers included in your plan.
You can have peace of mind knowing that all UPMC Health Plan participating providers have agreed to the following:
- At least 20 office hours each week.
- 24/7 on-call coverage.
- Coverage by another UPMC Health Plan provider when your doctor goes on an extended leave or vacation.
- Timely appointments depending on the type of care needed.
Extended Network
UPMC Health Plan provides access to high-quality care for your employees and their covered dependents who are traveling or living outside our service area. This national network is composed of the Cigna HealthcareSM PPO Network1 for members who are outside the UPMC Health Plan service area and not in Ohio, and the SuperMed PPO Network for members in Ohio.2 The Cigna Healthcare PPO Network has over 1.5 million health care providers and 6,400 hospitals.3
Free global emergency travel assistance
When you travel more than 100 miles from home for less than 90 days, you have access to care 24 hours a day, seven days a week. If you have a medical emergency, Assist America will connect you to medical resources, including doctors, hospitals, and pharmacies. Assist America also has translators readily available to assist you.
24/7 video visits
You can have 24/7 video visits with a provider right from your computer, tablet, or smartphone—anytime, day or night. This service is perfect for nonemergency conditions. If you think you may be experiencing life-threatening symptoms, call 911 or seek immediate medical attention. You must be older than age 18 to use 24/7 video visits. 24/7 video visits cost as little as a $5 copay with certain Aon Exchange plans!
UPMC MyHealth 24/7 Nurse Line
Get advice from a nurse by calling the UPMC MyHealth 24/7 Nurse Line. A registered nurse is available anytime, day or night, to help you decide what steps to take. There is no cost to you for this service.
Learn About UPMC MyHealth 24/7 Nurse LinePreventive Services
The Affordable Care Act requires that certain preventive services are covered at no cost to you. These services fall into three categories:
- Screenings
- Immunizations
- Health exams
Common adult screenings include cholesterol, blood pressure, mammograms, and colonoscopies. Common adult immunizations include the tetanus, diphtheria, pertussis (Tdap) vaccine and vaccines for the flu and shingles. If you have children covered under your plan, they’ll be covered at 100 percent for a variety of screenings and immunizations.
Preventive Guidelines for Adults and Children (PDF) Preventive Drugs Available at $0 Cost Share (PDF)
NEW for 2026! Amplifon Hearing Health Care
Through this benefit, you’ll have access to hearing aid coverage through Amplifon Hearing Health Care. Amplifon Hearing Health Care’s nationwide network has been accredited by the National Committee for Quality Assurance, and it offers significant savings on hearing aids. You’ll have access to discounts on more than 700 hearing aid products from the leading manufacturers and more than 6,000 clinic locations, battery support4, three-year warranty covering loss, damage, and repairs5, one year of free follow-up care and more. To access this benefit, you must contact Amplifon via the website or phone number provided below. If you do not contact Amplifon, you will not have coverage for hearing aids or hearing exams.
Take charge of your hearing health. Click here or call 888-763-1618 to learn more.
1 The Cigna Healthcare PPO Network refers to the health care providers (doctors, hospitals, specialists) contracted as part of the Cigna Healthcare PPO for Shared Administration. Cigna Healthcare is an independent company and is not affiliated with UPMC Health Plan and its affiliates. Access to the Cigna Healthcare PPO Network is available through Cigna Healthcare’s contractual relationship with UPMC Health Plan. All Cigna Healthcare products are provided exclusively by or through operating subsidiaries of The Cigna Group, including Cigna Health and Life Insurance Company. The Cigna Healthcare name, logo, and other marks are owned by Cigna Intellectual Property Inc. Access to the Cigna Healthcare PPO Network outside of the UPMC Health Plan service area is applicable for members in Bucks, Chester, Delaware, Franklin, Fulton, Juniata, Mifflin, Montgomery, Montour, and Philadelphia counties in Pennsylvania; all other states except Ohio; Garrett and Allegany counties in Maryland; and Chautauqua, Cattaraugus, and Allegany counties in New York.
2 UPMC Health Plan commercial members and their dependents who reside in Ohio do not have access to the Cigna Healthcare PPO Network and will continue to access care through the SuperMed PPO Network. Ohio residents/members, while traveling outside of the state of Ohio, can use the Cigna Healthcare PPO Network.
3 Cigna Healthcare analysis of actual providers contracted as part of the Cigna Healthcare PPO for Shared Administration as of July 2024. Data is subject to change.
4Two-year supply of batteries (80 cells per ear per year) or one standard charger at no additional cost.
5Limited to a one-time claim for loss and damage