Provider OnLine migration
Jun. 2024Important Notices
On June 13, 2024, UPMC’s Provider OnLine migration took place to update our user access security structure. If you are a user of Provider OnLine but had not logged on in the last 150 days before June 13, you may need to take a security step to re-register.
Your office OAA would have the necessary permissions to set up the user's access. If an OAA exists for the office, they can complete the access request for the user. To see if your Tax ID has an established OAA call web support at 1-800-937-0438.
If an OAA does not exist for an office, the OAA Application can be completed. Please contact web support at 1-800-937-0438 for further assistance.
Recent Announcements
Voluntary nationwide recall: Ocaliva (Intercept – September)
Intercept Pharmaceuticals, Inc. is voluntarily withdrawing Ocaliva® (obeticholic acid) from the market. Ocaliva is used to treat a rare liver disease called primary biliary cholangitis (PBC).Oct. 2025Pharmacy Updates
HelpScript service helps patients enroll in manufacturer copay assistance programs
End-to-end provider support helps ensure a smooth submission processOct. 2025Important Notices
Important announcement – Telehealth submissions
As of October 1, 2025, UPMC Health Plan continues to accept the submission of telehealth claims. Providers may conduct telehealth visits for UPMC Health Plan members in all UPMC Insurance products. UPMC Insurance products include UPMC Advantage group and individual products, UPMC for Life Medicare Advantage plans, UPMC for Kids CHIP plans, UPMC Community HealthChoices, and UPMC for You Medical Assistance plans.Sep. 2025Important Notices