Feedback sought on your experience with UPMC Health Plan

Aug. 2025Important Notices

You may be randomly selected to participate in a 2025 Press Ganey provider satisfaction survey that will begin this month.

UPMC Health Plan contracts with Press Ganey to measure in-network provider satisfaction levels and to meet one or more NCQA Health Plan Accreditation Standards. Press Ganey incorporates a percentile ranking to allow the Health Plan to compare its performance to a cohort of similar insurers that initiate a provider satisfaction survey.

In our 2024 survey of physician practices, 95 percent of respondents indicated that they would recommend UPMC Health Plan to other practices. In addition, respondents ranked the Health Plan in the 95th percentile when comparing us to other insurers with whom they participate.

Invitations will arrive in the mail or via email later this month, and we ask that you share your feedback by completing the survey!

Recent Announcements

CME Webinar: Evaluating Antimicrobial Stewardship Techniques in the Outpatient Setting

Please join us for a live, CME-accredited webinar on Tuesday, Nov. 4, from noon to 1 p.m. that will share an overview of evaluating antimicrobial stewardship techniques in the outpatient setting.
Aug. 2025Education/Webinars

Voluntary nationwide recall: Lactated Ringers and 0.9% Sodium Chloride (B. Braun-Aug)

B. Braun Medical, Inc. is recalling two lots of Lactated Ringers Injection USP 1000 mL and 0.9% Sodium Chloride Injection USP 1000 mL. These are intravenous (IV) fluids commonly used in the hospital to treat dehydration and other conditions.
Aug. 2025Pharmacy Updates

Understanding available resources for substance misuse and addiction

Information available on the internet can be overwhelming when searching on the topic of substance misuse and addiction. UPMC Health Plan has a dedicated webpage containing information and links to treatment service options, harm reduction services, and other supports. The webpage includes local, state, and national resources to help streamline the search process for members and their families who may be experiencing challenges related to substance misuse and addiction, and for providers who may be looking for information on how to best support their patients.
Aug. 2025Important Notices