Feedback sought on your experience with UPMC Health Plan

Aug. 2025Important Notices

You may be randomly selected to participate in a 2025 Press Ganey provider satisfaction survey that will begin this month.

UPMC Health Plan contracts with Press Ganey to measure in-network provider satisfaction levels and to meet one or more NCQA Health Plan Accreditation Standards. Press Ganey incorporates a percentile ranking to allow the Health Plan to compare its performance to a cohort of similar insurers that initiate a provider satisfaction survey.

In our 2024 survey of physician practices, 95 percent of respondents indicated that they would recommend UPMC Health Plan to other practices. In addition, respondents ranked the Health Plan in the 95th percentile when comparing us to other insurers with whom they participate.

Invitations will arrive in the mail or via email later this month, and we ask that you share your feedback by completing the survey!

Recent Announcements

Clinical workflow changes through Epic®

Changes are coming for network providers that utilize Provider OnLine to submit specific information to UPMC Health Plan. Select activities that were previously completed in Provider OnLine will now transition to UPMC Health Plan Tapestry Link.
Oct. 2026Important Notices

Provider Directory Updates and Required Attestation

As you know, UPMC Health Plan requires all providers to verify their provider directory information at least every 90 days (quarterly).
Oct. 2026Important Notices

CME Webinar: Navigating Grief Conversations

Please join us for a live, CME-accredited webinar on Thursday, Nov. 12, 2026, that will enhance your confidence and effectiveness in supporting patients dealing with loss & grief.
Oct. 2026Education/Webinars