Voluntary nationwide recall: True Metrix (Trividia – May)

May 2026Pharmacy Updates

Trividia Health is recalling all True Metrix Blood Glucose Systems for an issue with the software design of the E-5 Error Code and instructions for the user in the “Messages” section of the Owner’s Booklet/System instructions for use and online labeling and help guides. The True Metrix meters display the same E-5 Error Code for two different types of issues: 1) a very high blood sugar event (> 600 mg/dL), and/or 2) when there is a test strip error. This could lead to a delay in treatment or improper treatment of blood sugar.

As of Jan. 16, Trividia Health has reported 114 serious injuries and one death related to this recall.

To learn more about this recall, you can take one or more of the steps below.

  • Talk to your doctor or pharmacist.
  • Call Trividia Health at 1-888-835-2723. TTY users should call 711.
  • Visit the FDA website.

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