Give feedback on your experience with UPMC Health Plan

Jul. 2026Important Notices

You may be invited to participate in a 2026 Press Ganey provider satisfaction survey, which will begin next month. This survey will be given to a random sampling of in-network primary care providers.

UPMC Health Plan contracts with Press Ganey to measure in-network provider satisfaction levels. Press Ganey incorporates a percentile ranking to allow the Health Plan to compare its performance to a cohort of similar insurers that initiate a provider satisfaction survey.

In 2025, 98 percent of physician practice survey respondents indicated that they would recommend UPMC Health Plan to other physician practices, a 3 percent increase from 2024. In addition, respondents ranked UPMC Health Plan in the 96th percentile when comparing UPMC Health Plan to other health plans with whom they participate.

Invitations will arrive in the mail or by email next month, and we ask that you share your feedback by completing the survey!

Recent Announcements

Provider Directory Updates and Required Attestation

As you know, UPMC Health Plan requires all providers to verify their provider directory information at least every 90 days (quarterly).
Oct. 2026Important Notices

Clinical workflow changes through Epic®

Changes are coming for network providers that utilize Provider OnLine to submit specific information to UPMC Health Plan. Select activities that were previously completed in Provider OnLine will now transition to UPMC Health Plan Tapestry Link.
Oct. 2026Important Notices

CME Webinar: Navigating Grief Conversations

Please join us for a live, CME-accredited webinar on Thursday, Nov. 12, 2026, that will enhance your confidence and effectiveness in supporting patients dealing with loss & grief.
Oct. 2026Education/Webinars