Provider Services does not accept automated calls

Nov. 2026Important Notices

UPMC Health Plan Provider Services has been receiving a significant number of robocalls/AI calls, which are disrupting service for providers who need assistance. To ensure that Provider Services can provide timely support, automated calls are not serviced.

To connect with Provider Services, callers must:

  1. Remain on the line to confirm that a live caller is present.
  2. Provide a TIN when prompted twice.

If you have any questions about this matter, please contact your provider network liaison or provider network advocate.

Recent Announcements

Provider Directory Updates and Required Attestation

As you know, UPMC Health Plan requires all providers to verify their provider directory information at least every 90 days (quarterly).
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Clinical workflow changes through Epic®

Changes are coming for network providers that utilize Provider OnLine to submit specific information to UPMC Health Plan. Select activities that were previously completed in Provider OnLine will now transition to UPMC Health Plan Tapestry Link.
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CME Webinar: Navigating Grief Conversations

Please join us for a live, CME-accredited webinar on Thursday, Nov. 12, 2026, that will enhance your confidence and effectiveness in supporting patients dealing with loss & grief.
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