Terms & Conditions

By accessing or using this website, you acknowledge that you have read, understand, and agree to be bound by these terms and conditions of use, and that you will comply with all applicable laws and regulations. UPMC Health Plan may update these terms and conditions at any time, without prior notice, by posting new or amended terms on this website.

We developed this website so that current UPMC Health Plan members and people who are interested in learning more about the Health Plan can get the information they want and need — 24 hours a day, seven days a week.

The purpose of the UPMC Health Plan website policy is to let visitors know how we use the data that the site collects through the visitors' browsers or by the visitors voluntarily typing in information.

PRIVACY CONSIDERATIONS

UPMC Health Plan is absolutely committed to safeguarding your privacy. As outlined in our Privacy Statement and Notice of Privacy Practices, we keep the health information of our members in the strictest confidence. If you are not familiar with these documents, we encourage you to read them. This is the best way for you to learn the details of how we at the Health Plan protect the health information of our members and the specific circumstances in which we can use and disclose the protected health information of our members.

Online Forms

At times, we may ask you for personal information while you are visiting our website. We ask for this information only to deliver materials that you have requested, to respond to a question you have asked, or to provide you with a product or service.

When you enter data into an online form on our website, the personal information you type is protected and securely transmitted to us through a method such as a Secure Sockets Layer (SSL). SSL is the standard method that websites use to protect visitors' information by coding or "encrypting" everything from credit card transactions to enrollment data.

All of the health information that our members provide to us through this website is subject to the protections outlined in our Privacy Statement and Notice of Privacy Practices.


Using "Cookies" to Monitor Website Usage

When you access the UPMC Health Plan website, we do not require you to register or otherwise provide any personal information, such as your name, social security number, or e-mail address. We may, however, monitor and record your usage of our site during your visit. We collect this information only to enhance your experience while you are here. For example, we use the information to help make the site as consumer-friendly and informative as possible.

We monitor your visit to the site through the use of "cookies." A "cookie" is a piece of data that a website can send to your browser while you are using the site. A cookie is not a computer program — it cannot read data from your computer, perform any action on your data, or embed any commands in your computer. While cookies are used to identify repeat visitors to a website, they do not contain any personally identifying information about you, such as your name, e-mail address, user ID, or password.

Cookies cannot gather any personal information about you other than information you provide voluntarily, such as the information you enter if you choose to register on the site.

UPMC Health Plan uses cookies to help ensure security. By examining cookies during a visit, the website can verify that the visitor requesting an action is still the same visitor who originally logged on to the site. Cookies also keep track of aggregate statistics for a website, such as the total number of visitors that use the site, the server location from which each visitor accesses the site, and the number of pages each visitor views. UPMC Health Plan collects this information, but never provides it for sale, lease, or other arrangement with any third party. The Health Plan uses the information internally as a tool to improve the quality of the information and services we offer through our website.

Most browser software lets you decide whether or not you want to allow cookies to be created. You can set your browser to notify you when a website sends a cookie to your computer. Most browsers also provide a way for you to remove cookies from your computer. If you tell your browser to deny cookies while you are visiting the UPMC Health Plan website, visit will be terminated for your protection.


E-mail

We are sincerely interested in hearing from you. If you have comments or questions about this website or about UPMC Health Plan, please feel free to contact us. We may share your comments and questions with our customer service representatives or with those UPMC Health Plan employees most capable of responding to your communication. In every other respect, we will keep your comments and questions confidential.

You should be aware that your e-mail, like most non-encrypted Internet e-mail, might be accessed and viewed by other Internet users without your knowledge or permission. While this is not a common occurrence, we suggest you do not send sensitive or confidential information (such as your Social Security number) via e-mail to UPMC Health Plan. It is more secure to use the telephone for confidential or sensitive communication.


INFORMATIONAL PURPOSES ONLY

UPMC Health Plan provides the information contained within this website for informational purposes only. Visitors should not construe this information as an offer for medical services or as advice on medical treatments. The information presented by UPMC Health Plan is general in nature and is not a substitute for professional health care. Consult a physician or other qualified health care professional before making health-related decisions.

The information presented by this website describes the products and services offered by UPMC Health Plan using general terms to improve comprehension. Some specific information may be provided but, overall, the information presented here may not contain all the applicable terms, conditions, limitations, or exclusions necessary to fully describe the products and services. The product and/or service descriptions are not intended to constitute offers to sell or solicitations in connection with any product or service. Information about the specific terms, conditions, limitations, or exclusions for a specific product or service available through UPMC Health Plan is fully described in the appropriate documentation available from UPMC Health Plan.

LINKS TO OTHER SITES

This website may provide links or references to other sites. Neither UPMC Health Plan nor its affiliates has any responsibility for the content of these other sites, makes any representations or gives any warranties with respect to any information contained in or at these other sites, or shall be liable for any damages or injury arising from the content of these other sites.

UPMC Health Plan does not control the content, or availability of content, of other sites. Information at this site, or at any site to which we provide links, may contain inaccuracies or may be incomplete.

Neither UPMC Health Plan nor its affiliates endorses companies or products to which it has provided links. Any links to other sites are provided merely as a convenience to the users of this website and, if you decide to access any of the sites linked to this website, you do so entirely at your own risk. UPMC Health Plan reserves the right to terminate any link at any time.

Access to this website may be provided by a link located at another website. UPMC Health Plan makes no representations and gives no warranties with respect to any information contained in or at these other sites.

SITE INFORMATION

UPMC Health Plan may change the information in this website at any time without notice. The Health Plan has no obligation to update this site in a specific timeframe and, therefore, any information may be out of date. Any graphics, animations, video, sound, text, trademarks, or service marks, and/or other information presented at this site are the property of UPMC Health Plan or are licensed by the Health Plan for broadcast in this medium. Use of this information requires written permission from UPMC Health Plan.

NO WARRANTY

THE MATERIALS, INFORMATION, AND SERVICES PROVIDED ON THIS WEBSITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, AN IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR INFRINGEMENT. THERE IS NO WARRANTY THAT USE OF THIS WEBSITE WILL BE ERROR-FREE OR THAT IT WILL NOT INTERFERE WITH YOUR USE OR ENJOYMENT OF OTHER INFORMATION OR SERVICES.

This policy may be updated at any time without prior notice.

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