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Staying in Touch

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How to Participate

On , , join the event at noon EDT. Watch below or join by phone.

On , , join the event at 4:30 EDT. Watch below or join by phone.

Phone:
Call 1-855-962-1209 (no pin required)

Online:
A video to watch the live event will be added to this page on .

Phone and online access will begin 30 minutes ahead of the event. You can join online on any device and no apps or additional software are needed to participate.

If you can’t make it to the live event, don’t worry! You can watch the episode on-demand from this page after the event.



Veterans Breakfast Club

This non-profit organization offers virtual story-telling programs for veterans. You can tune in to any of their four weekly programs to share your story with the community.

Veterans Breakfast Club

The Vietnam Veterans of America

This organization provides services, outreach programs, and a community of fellowship to all veterans in need. This includes services such as claims assistance, financial advising, and job placement and outreach programs that address Agent Orange, homelessness, PTSD, and more.

The Vietnam Veterans of America

The Women in Military Service for America Memorial

The Women’s Memorial recognizes all women who served, documents their experiences, and tells their stories of service, sacrifice, and achievement and serves as an inspiration to others.

The Women in Military Service for America Memorial

Vet Centers

These centers offer a wide range of social and psychological services, including readjustment counseling, to eligible veterans, service members, and their families. These services include individual and group counseling, family counseling, bereavement counseling, substance abuse assessment, outreach and education, and more.

Vet Centers

Allegheny County Veterans Services

Allegheny County is committed to helping all county veterans and their families with obtaining local, state, and federal benefits. Learn about the benefits you are entitled to and get help with the application process.

Allegheny County Veterans Services

Here’s How We Can Help

Based on your insurance, UPMC Health Plan has many resources you can take advantage of. Select how you get your health insurance to view resources related to this episode.

Resources for UPMC for Life Members

UPMC Health Plan offers many resources that can help members through this challenging time. To take advantage of the resources below, call toll-free: 1-833-650-7800 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m.

Resources for Life

Get help with solutions to life’s problems, big or small. We can connect you with community resources, telephonic counseling, and caregiver support. Call the number above or go to Resources for Life and use the password resources.

Personal counseling

Sometimes you just need someone to talk to. You can receive six counseling sessions per year at no extra cost.* Your counselor can help you with family and relationship concerns, stress, and other emotions you may be experiencing.

Caregiver counseling

Your family members or caregivers can receive six counseling sessions per year—over the phone or in person—at no extra cost.* This benefit can be used to help caregivers reduce their feelings of loss, loneliness, or stress. It also helps caregivers by offering resources for communicating effectively, making tough decisions, setting goals, and solving problems.

Health coaching

A health coach can help you set goals, overcome challenges, manage stress, and stay on track toward enjoying your best health.

Odyssey by UPMC app

This free mobile app can help you manage your weight, improve your nutrition, reduce your stress, and much more. To download the app, simply search for “Odyssey by UPMC” in the Apple App Store or Google Play.

RxWell

The RxWell app is here for you when times get tough. This free mobile app helps you manage stress, anxiety, and depression in just minutes a day. Each program offers self-guided activities and techniques to get calm in minutes and track your thinking patterns. If you need guidance and support, or have questions, you can message your dedicated health coach. Take the first step to improve your mental health—download RxWell today! RxWell is available on iOS and Android.

Additional Resources

PREPARE is a step-by-step program to help you have a voice in your medical care.

The Conversation Project is dedicated to helping people talk about their wishes for end-of-life care.

*This benefit is administered through Resources for Life and is a separate benefit from the outpatient mental health benefits provided under your plan, which may require a copay or other cost sharing. Please see your Evidence of Coverage for details.



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Resources for UPMC for Kids Members

If you have experienced a financial hardship and are unable to pay your premiums because of a decrease or loss of income, please fill out our CHIP documentation form with “Income change/Reassessment” as your reason for contacting us. If you would like to speak to a representative, call us at 1-800-978-8762 (TTY: 711) Monday through Friday from 8 a.m. to 7 p.m.

Enhanced benefits for members

We offer many enhanced benefits that can help you.

View all member benefits

UPMC for Kids

Visit UPMC for Kids to learn more about member benefits. For those currently enrolled in Pennsylvania Children’s Health Insurance Program (CHIP), CHIP has made temporary changes designed to ease access to CHIP and to keep families enrolled for the duration of the public health emergency. Read the COVID-19 CHIP Notice from the Pennsylvania Department of Human Services.

UPMC MyHealth 24/7 Nurse Line

The UPMC MyHealth 24/7 Nurse Line offers medical care at your fingertips. If you have symptoms such as a sore throat, dry cough, or fever, often treated at an urgent care center or your physician’s office, you can reach a health care professional 24/7 without leaving home. Call the UPMC MyHealth 24/7 Nurse Line to speak with a registered nurse at 1-866-918-1591 (TTY: 711).

UPMC for Kids Members Health Care Concierge Services

If you have questions, our UPMC for Kids Health Care Concierge team will help you and your child every step of the way. Call 1-800-650-8762 (TTY: 711) Monday through Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 3 p.m.

UPMC Children's AnywhereCare*

UPMC Health Plan's telemedicine service, UPMC AnywhereCare, has expanded to offer care to children of all ages. With UPMC Children's AnywhereCare, children ages 0-17 can have Virtual Urgent Care visits 24/7 with UPMC Children's Hospital of Pittsburgh providers over live video. Anytime, day or night. Members who are 18 years old and older will continue to use UPMC AnywhereCare.

For more information about UPMC AnywhereCare or to sign up, visit www.upmcanywherecare.com.

Health Management Programs

If your child needs day-to-day help with a health condition, UPMC for Kids is here for you, thanks to our care management programs. A nurse can help you and your child to better understand your child’s condition. Call 1-866-778-6073 (TTY: 711) Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 3 p.m.

Additional Resources

The United Way of Pennsylvania

The United Way of Pennsylvania helps you connect with resources in your community, such as food/meals, housing, clothing, community services, financial assistance, and more. Visit pa211.org, dial 211, or text your ZIP code to 898-211.

Pennsylvania Statewide Support and Referral Helpline for COVID-19

The Department of Human Services has partnered with the Center for Community Resources (CCR) to create and staff the Pennsylvania Statewide Support and Referral Helpline for COVID-19. The Support and Referral Helpline is a 24-7 listening and referral service provided to all of Pennsylvania during the COVID-19 crisis. Call 1-855-284-2494 (TTY: 724-631-5600) to speak with a caseworker who’s there to counsel Pennsylvanians struggling with anxiety and other challenging emotions due to the COVID-19 emergency. You can also visit the Center for Community Resources.

Pennsylvania Department of Human Services

For emergency cash and food assistance visit COMPASS.

Food Assistance Resources

For the Food Bank’s Doorstep Delivery program, call 412-460-3663 ext. 655 Monday through Friday from 8 a.m. to 4:30 p.m. or visit Greater Pittsburgh Community Food Bank.

Behavioral Health Resources

It’s normal if you or your child(ren) are experiencing feelings of anxiety or depression right now. Resources are available to support you and your family’s mental well-being. Visit the websites or call the numbers below for more information.



*UPMC Children’s AnywhereCare is available only to patients who are in Pennsylvania. In order for a child to have a UPMC Children’s AnywhereCare visit, the child’s parent or legal guardian must be with the child during the video portion of the visit, and the child and parent or legal guardian must be in Pennsylvania during the visit. If you are located outside of Pennsylvania at the time of service, you may select the standard UPMC AnywhereCare module and you will receive care from a provider employed or contracted by Online Care Network II PC (“OCN”) at the discretion of the provider. OCN is not an affiliate of UPMC.

Resources for UPMC for You Members

Enhanced benefits for members

We offer many enhanced benefits that can help you.

View all member benefits

Health management programs

UPMC for You has several health management programs for asthma, heart disease, COPD, diabetes, maternity, high blood pressure, high cholesterol, low back pain, and chronic kidney disease. To get started call, 1-866-778-6073 (TTY: 711) Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 3 p.m.

Health coaching

A health coach can help you set goals, overcome challenges, manage stress, and stay on track toward enjoying your best health. To speak directly to a health coach, call 1-855-395-8762 (TTY: 711) Monday through Friday from 7 a.m. to 8 p.m., and Saturday 8 a.m. to 3 p.m.

The Special Needs Unit

Health coaches in our Special Needs Unit can assist you in getting physical, behavioral, or developmental care in your area. Call 1-866-463-1462 (TTY: 711) Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 3 p.m.

Health Care Concierges

Our Health Care Concierge team works hard to make things easy for you when you have questions or concerns. Call the Health Care Concierge team at 1-800-286-4242 (TTY: 711). Representatives are available Monday, Tuesday, Thursday, and Friday from 7 a.m. to 7 p.m.; Wednesday from 7 a.m. to 8 p.m.; and Saturday from 8 a.m. to 3 p.m.

Resources for UPMC Health Plan members

Enhanced benefits for members

We offer many enhanced benefits that can help you.


View all member benefits

Virtual visit with your physician through MyUPMC

You can have a virtual visit with your UPMC provider through MyUPMC. If needed, UPMC offices are open so you can safely receive any in-person care you need.

Learn more about MyUPMC

UPMC MyHealth 24/7 Nurse Line

Get free support and advice on a wide range of health issues, including COVID-19, from registered nurses. The UPMC MyHealth 24/7 Nurse Line offers medical care at your fingertips. If you have symptoms such as a sore throat, dry cough, or fever, often treated at an urgent care center or your physician’s office, you can reach a health care professional 24/7 without leaving home. Call the UPMC MyHealth 24/7 Nurse Line to speak with a registered nurse at 1-866-918-1591 (TTY: 711).

Learn more about the 24/7 Nurse Line

Health coaching

Our health coaches can work with you over the phone to help you manage weight, become more active, or improve a health condition like diabetes, asthma, or high blood pressure. To contact a health coach about your condition, call 1-866-778-6073 (TTY: 711).

Learn more about health coaching

Health Care Concierge

Get all the answers you need in just one phone call from our award-winning Member Services team. Call 1-844-220-4785 (TTY: 711) Monday through Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 3 p.m.

Learn more about Health Care Concierges

Behavioral health services

UPMC Health Plan has a robust network of licensed counselors and therapists. Many are seeing clients virtually at this time. If you would like to learn more about our health management programs, call us toll-free at 1-866-778-6073.

Learn more about behavioral services
View UPMC Health Plan’s response to COVID-19 or UPMC's response to COVID-19 for information on the resources listed here, including information for what to do if you think you have been exposed to or are experiencing symptoms of coronavirus.

Resources for UPMC Community HealthChoices

UPMC MyHealth 24/7 Nurse Line

The UPMC MyHealth 24/7 Nurse Line offers support and advice at no cost on a wide range of health issues, including coronavirus (COVID-19), from registered nurses. Call 1-866-918-1591 (TTY: 711).

UPMC AnywhereCare

If you need nonemergency care right away and can’t get to the doctor, consider UPMC AnywhereCare.* With this service, you can do an e-visit with a UPMC provider straight from your computer, tablet, or phone anytime, day or night. UPMC AnywhereCare is perfect for bronchitis and cough, sinus infection, cold and flu symptoms, seasonal allergies, and rash. Learn how to download the UPMC AnywhereCare mobile app. After downloading, simply sign in and describe your symptoms. A provider will get back to you—often within minutes—with a diagnosis and care plan. You can even get a prescription if needed.

UPMC Community HealthChoices Health Care Concierge

If you have questions about UPMC Community HealthChoices, call the UPMC Community HealthChoices Health Care Concierge team at 1-844-833-0523 (TTY: 711). Representatives are available 24/7.

Health coaching

A health coach can help you set goals, overcome challenges, manage stress, and stay on track toward enjoying your best health. To contact a health coach about your condition, call 1-866-778-6073 (TTY: 711).

Additional Resources

Do you receive dual health care coverage from both UPMC Community HealthChoices and UPMC for Life Complete Care? If so, you have access to the additional resources below as part of your UPMC for Life Complete Care plan.

UPMC Health Plan offers many resources that can help members through this challenging time. To take advantage of the resources below, call toll-free 1-833-650-7800 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m.

Resources for Life

Get help with solutions to life’s problems, big or small. We can connect you with community resources, telephonic counseling, and caregiver support. Call the number above or go to Resources for Life and use the password RESOURCES.

Caregiver counseling

Your family members or caregivers can receive six counseling sessions per year—over the phone or in person—at no extra cost.** This benefit can be used to help caregivers reduce their feelings of loss, loneliness, or stress. It also helps caregivers by offering resources for communicating effectively, making tough decisions, setting goals, and solving problems.

Telephonic counseling

Sometimes you just need someone to talk to. You can receive six counseling sessions per year—over the phone or in person—with a trained and licensed counselor at no extra cost.** Your counselor can help you with family and relationship concerns, anxiety, depression, and more.



*UPMC Health Plan members located in Pennsylvania at the time of virtual visit may select a UPMC-employed provider or a provider from Online Care Network II PC (OCN), subject to availability. Members located outside of Pennsylvania will receive service from OCN. OCN is not an affiliate of UPMC.

Your wait time for UPMC AnywhereCare may be longer than usual due to increased call volume. If there is a wait, you can stay in the virtual waiting room or choose "Text me when the provider is available.”

**This benefit is administered through Resources for Life and is a separate benefit from the outpatient mental health benefits provided under your plan, which may require a copay or other cost sharing. Please see your Evidence of Coverage for details.

Resources for UPMC Health Plan members

Enhanced benefits for members

We offer many enhanced benefits that can help you.

View all member benefits

Virtual visit with your physician through MyUPMC

You can have a virtual visit with your UPMC provider through MyUPMC. If needed, UPMC offices are open so you can safely receive any in-person care you need.

Learn more about MyUPMC

UPMC MyHealth 24/7 Nurse Line

Get free support and advice on a wide range of health issues, including COVID-19, from registered nurses. The UPMC MyHealth 24/7 Nurse Line offers medical care at your fingertips. If you have symptoms such as a sore throat, dry cough, or fever, often treated at an urgent care center or your physician’s office, you can reach a health care professional 24/7 without leaving home. Call the UPMC MyHealth 24/7 Nurse Line to speak with a registered nurse at 1-866-918-1591 (TTY: 711).

Learn more about the 24/7 Nurse Line

Health coaching

Our health coaches can work with you over the phone to help you manage weight, become more active, or improve a health condition like diabetes, asthma, or high blood pressure. To contact a health coach about your condition, call 1-866-778-6073 (TTY: 711).

Learn more about health coaching

Health Care Concierge

Get all the answers you need in just one phone call from our award-winning Member Services team. Call 1-844-220-4785 (TTY: 711) Monday through Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 3 p.m.

Learn more about Health Care Concierges

Behavioral health services

UPMC Health Plan has a robust network of licensed counselors and therapists. Many are seeing clients virtually at this time. If you would like to learn more about our health management programs, call us toll-free at 1-866-778-6073.

Learn more about behavioral services
View UPMC Health Plan’s response to COVID-19 or UPMC's response to COVID-19 for information on the resources listed here, including information for what to do if you think you have been exposed to or are experiencing symptoms of coronavirus.

Resources for UPMC for Life Members

UPMC Health Plan offers many resources that can help members through this challenging time. To take advantage of the resources below, call toll-free: 1-833-650-7800 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m.

Resources for Life

Get help with solutions to life’s problems, big or small. We can connect you with community resources, telephonic counseling, and caregiver support. Call the number above or go to Resources for Life and use the password resources.

Caregiver counseling

Your family members or caregivers can receive six counseling sessions per year—over the phone or in person—at no extra cost.* This benefit can be used to help caregivers reduce their feelings of loss, loneliness, or stress. It also helps caregivers by offering resources for communicating effectively, making tough decisions, setting goals, and solving problems.

Health coaching

A health coach can help you set goals, overcome challenges, manage stress, and stay on track toward enjoying your best health.

Personal counseling

Sometimes you just need someone to talk to. You can receive six counseling sessions per year at no extra cost.* Your counselor can help you with family and relationship concerns, stress, and other emotions you may be experiencing.

RxWell

The RxWell app is here for you when times get tough. This free mobile app helps you manage stress, anxiety, and depression in just minutes a day. Each program offers self-guided activities and techniques to get calm in minutes and track your thinking patterns. If you need guidance and support, or have questions, you can message your dedicated health coach. Take the first step to improve your mental health—download RxWell today! RxWell is available on iOS and Android.

Additional Resources

Call the UPMC MyHealth 24/7 Nurse Line

The UPMC MyHealth 24/7 Nurse Line offers medical care at your fingertips. If you have symptoms such as a sore throat, dry cough, or fever, often treated at an urgent care center or your physician office, you can reach a health care professional 24/7 without leaving home. Your home phone or cell phone is all you need. Call the UPMC MyHealth 24/7 Nurse Line to speak with a specially trained nurse at 1-866-918-1591 (TTY: 711).

Pennsylvania Support & Referral Helpline

Call 1-855-284-2494 (TTY: 724-631-5600). Help is available 24/7 to assist Pennsylvanians who have anxiety or stress related to the COVID-19 emergency.

*This benefit is administered through Resources for Life and is a separate benefit from the outpatient mental health benefits provided under your plan, which may require a copay or other cost sharing. Please see your Evidence of Coverage for details.

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Resources for UPMC for Life Members

UPMC Health Plan offers many resources that can help members through this challenging time. To take advantage of the resources below, call toll-free: 1-833-650-7800 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m.

SilverSneakers

In addition to home fitness kits, SilverSneakers is adding more options and programs so you can exercise at home and avoid going to the gym. Go to SilverSneakers for more information.

  • “Livestream” classes offered via video conferencing technology
  • SilverSneakers “Go”—digitally-led activities, such as guided walks
  • SilverSneakers instructors and fitness network locations host live broadcast events
  • OnDemand classes and workshops available 24/7 through the SilverSneakers member website
  • FLEX instructors host instructor-led events in open spaces

Resources for Life

Get help with solutions to life’s problems, big or small. We can connect you with community resources, telephonic counseling, and caregiver support. Call the number above or go to Resources for Life and use the password resources.

Health coaching

A health coach can help you set goals, overcome challenges, manage stress, and stay on track toward enjoying your best health.

RxWell

The RxWell app is here for you when times get tough. This free mobile app helps you manage stress, anxiety, and depression in just minutes a day. Each program offers self-guided activities and techniques to get calm in minutes and track your thinking patterns. If you need guidance and support, or have questions, you can message your dedicated health coach. Take the first step to improve your mental health—download RxWell today! RxWell is available on iOS and Android.

Odyssey by UPMC app

This free mobile app can help you manage your weight, improve your nutrition, reduce your stress, and much more. To download the app, simply search for “Odyssey by UPMC” in the Apple App Store or Google Play.

Additional Resources

Call the UPMC MyHealth 24/7 Nurse Line

The UPMC MyHealth 24/7 Nurse Line offers medical care at your fingertips. If you have symptoms such as a sore throat, dry cough, or fever, often treated at an urgent care center or your physician office, you can reach a health care professional 24/7 without leaving home. Your home phone or cell phone is all you need. Call the UPMC MyHealth 24/7 Nurse Line to speak with a specially trained nurse at 1-866-918-1591 (TTY: 711).

Pennsylvania Support & Referral Helpline

Call 1-855-284-2494 (TTY: 724-631-5600). Help is available 24/7 to assist Pennsylvanians who have anxiety or stress related to the COVID-19 emergency.

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Here’s How We Can Help

Resources for UPMC for Life Members

UPMC Health Plan offers many resources that can help members through this challenging time. To take advantage of the resources below, call toll-free: 1-833-650-7800 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m.

Resources for Life

Get help with solutions to life’s problems, big or small. We can connect you with community resources, telephonic counseling, and caregiver support. Call the number above or go to Resources for Life and use the password resources.

Personal counseling

Sometimes you just need someone to talk to. You can receive six counseling sessions per year at no extra cost.* Your counselor can help you with family and relationship concerns, stress, and other emotions you may be experiencing.

Caregiver counseling

Your family members or caregivers can receive six counseling sessions per year—over the phone or in person—at no extra cost.* This benefit can be used to help caregivers reduce their feelings of loss, loneliness, or stress. It also helps caregivers by offering resources for communicating effectively, making tough decisions, setting goals, and solving problems.

RxWell

The RxWell app is here for you when times get tough. This free mobile app helps you manage stress, anxiety, and depression in just minutes a day. Each program offers self-guided activities and techniques to get calm in minutes and track your thinking patterns. If you need guidance and support, or have questions, you can message your dedicated health coach. Take the first step to improve your mental health—download RxWell today! RxWell is available on iOS and Android.

Additional Resources

Call the UPMC MyHealth 24/7 Nurse Line

The UPMC MyHealth 24/7 Nurse Line offers medical care at your fingertips. If you have symptoms such as a sore throat, dry cough, or fever, often treated at an urgent care center or your physician office, you can reach a health care professional 24/7 without leaving home. Your home phone or cell phone is all you need. Call the UPMC MyHealth 24/7 Nurse Line to speak with a specially trained nurse at 1-866-918-1591 (TTY: 711).

Pennsylvania Support & Referral Helpline

Call 1-855-284-2494 (TTY: 724-631-5600). Help is available 24/7 to assist Pennsylvanians who have anxiety or stress related to the COVID-19 emergency.

Helpful Hotlines

National Domestic Violence Hotline: 1-800-799-7233 or text LOVEIS to 22522.

*This benefit is administered through Resources for Life and is a separate benefit from the outpatient mental health benefits provided under your plan, which may require a copay or other cost sharing. Please see your Evidence of Coverage for details.

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Resources for UPMC for Life Members

UPMC Health Plan offers many resources that can help members through this challenging time. To take advantage of the resources below, call toll-free: 1-833-650-7800 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m.

Resources for Life

Get help with solutions to life’s problems, big or small. We can connect you with community resources, telephonic counseling, and caregiver support. Call the number above or go to Resources for Life and use the password resources.

SilverSneakers

In addition to home fitness kits, SilverSneakers is adding more options and programs so you can exercise at home and avoid going to the gym. Go to SilverSneakers for more information.

  • “Livestream” classes offered via video conferencing technology
  • SilverSneakers “Go”—digitally-led activities, such as guided walks
  • SilverSneakers instructors and fitness network locations host live broadcast events
  • OnDemand classes and workshops available 24/7 through the SilverSneakers member website
  • FLEX instructors host instructor-led events in open spaces

Caregiver counseling

Your family members or caregivers can receive six counseling sessions per year—over the phone or in person—at no extra cost.* This benefit can be used to help caregivers reduce their feelings of loss, loneliness, or stress. It also helps caregivers by offering resources for communicating effectively, making tough decisions, setting goals, and solving problems.

Personal counseling

Sometimes you just need someone to talk to. You can receive six counseling sessions per year at no extra cost.* Your counselor can help you with family and relationship concerns, stress, and other emotions you may be experiencing.

Health coaching

A health coach can help you set goals, overcome challenges, manage stress, and stay on track toward enjoying your best health.

Additional Resources

Call the UPMC MyHealth 24/7 Nurse Line

The UPMC MyHealth 24/7 Nurse Line offers medical care at your fingertips. If you have symptoms such as a sore throat, dry cough, or fever, often treated at an urgent care center or your physician office, you can reach a health care professional 24/7 without leaving home. Your home phone or cell phone is all you need. Call the UPMC MyHealth 24/7 Nurse Line to speak with a specially trained nurse at 1-866-918-1591 (TTY: 711).

Pennsylvania Support & Referral Helpline

Call 1-855-284-2494 (TTY: 724-631-5600). Help is available 24/7 to assist Pennsylvanians who have anxiety or stress related to the COVID-19 emergency.

Resources for UPMC for Life Members

UPMC Health Plan offers many resources that can help members through this challenging time. To take advantage of the resources below, call toll-free: 1-833-650-7800 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m.

Resources for Life

Get help with solutions to life’s problems, big or small. We can connect you with community resources, telephonic counseling, and caregiver support. Call the number above or go to Resources for Life and use the password resources.

Caregiver counseling

Your family members or caregivers can receive six counseling sessions per year—over the phone or in person—at no extra cost.* This benefit can be used to help caregivers reduce their feelings of loss, loneliness, or stress. It also helps caregivers by offering resources for communicating effectively, making tough decisions, setting goals, and solving problems.

Odyssey by UPMC app

This free mobile app can help you manage your weight, improve your nutrition, reduce your stress, and much more. To download the app, simply search for “Odyssey by UPMC” in the Apple App Store or Google Play.

Personal counseling

Sometimes you just need someone to talk to. You can receive six counseling sessions per year at no extra cost.* Your counselor can help you with family and relationship concerns, stress, and other emotions you may be experiencing.

Health coaching

A health coach can help you set goals, overcome challenges, manage stress, and stay on track toward enjoying your best health.

RxWell

The RxWell app is here for you when times get tough. This free mobile app helps you manage stress, anxiety, and depression in just minutes a day. Each program offers self-guided activities and techniques to get calm in minutes and track your thinking patterns. If you need guidance and support, or have questions, you can message your dedicated health coach. Take the first step to improve your mental health—download RxWell today! RxWell is available on iOS and Android.

Additional Resources

Call the UPMC MyHealth 24/7 Nurse Line

The UPMC MyHealth 24/7 Nurse Line offers medical care at your fingertips. If you have symptoms such as a sore throat, dry cough, or fever, often treated at an urgent care center or your physician office, you can reach a health care professional 24/7 without leaving home. Your home phone or cell phone is all you need. Call the UPMC MyHealth 24/7 Nurse Line to speak with a specially trained nurse at 1-866-918-1591 (TTY: 711).

Pennsylvania Support & Referral Helpline

Call 1-855-284-2494 (TTY: 724-631-5600). Help is available 24/7 to assist Pennsylvanians who have anxiety or stress related to the COVID-19 emergency.

Helpful Hotlines

National Suicide Prevention Lifeline: 1-800-273-TALK (8255)
Línea Nacional de Prevención del Suicidio: 1-888-628-9454
Crisis Text Line: Text "PA" to 741-741

*This benefit is administered through Resources for Life and is a separate benefit from the outpatient mental health benefits provided under your plan, which may require a copay or other cost sharing. Please see your Evidence of Coverage for details.

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Resources for UPMC for Life Members

UPMC Health Plan offers many resources that can help members through this challenging time. To take advantage of the resources below, call toll-free: 1-833-650-7800 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m.

Resources for Life

Get help with solutions to life’s problems, big or small. We can connect you with community resources, telephonic counseling, and caregiver support. Call the number above or go to Resources for Life and use the password resources.

Personal counseling

Sometimes you just need someone to talk to. You can receive six counseling sessions per year at no extra cost.* Your counselor can help you with family and relationship concerns, stress, and other emotions you may be experiencing.

Caregiver counseling

Your family members or caregivers can receive six counseling sessions per year—over the phone or in person—at no extra cost.* This benefit can be used to help caregivers reduce their feelings of loss, loneliness, or stress. It also helps caregivers by offering resources for communicating effectively, making tough decisions, setting goals, and solving problems.

Health coaching

A health coach can help you set goals, overcome challenges, manage stress, and stay on track toward enjoying your best health.

Odyssey by UPMC app

This free mobile app can help you manage your weight, improve your nutrition, reduce your stress, and much more. To download the app, simply search for “Odyssey by UPMC” in the Apple App Store or Google Play.

RxWell

The RxWell app is here for you when times get tough. This free mobile app helps you manage stress, anxiety, and depression in just minutes a day. Each program offers self-guided activities and techniques to get calm in minutes and track your thinking patterns. If you need guidance and support, or have questions, you can message your dedicated health coach. Take the first step to improve your mental health—download RxWell today! RxWell is available on iOS and Android.

Additional Resources

Call the UPMC MyHealth 24/7 Nurse Line

The UPMC MyHealth 24/7 Nurse Line offers medical care at your fingertips. If you have symptoms such as a sore throat, dry cough, or fever, often treated at an urgent care center or your physician office, you can reach a health care professional 24/7 without leaving home. Your home phone or cell phone is all you need. Call the UPMC MyHealth 24/7 Nurse Line to speak with a specially trained nurse at 1-866-918-1591 (TTY: 711).

Pennsylvania Support & Referral Helpline

Call 1-855-284-2494 (TTY: 724-631-5600). Help is available 24/7 to assist Pennsylvanians who have anxiety or stress related to the COVID-19 emergency.

*This benefit is administered through Resources for Life and is a separate benefit from the outpatient mental health benefits provided under your plan, which may require a copay or other cost sharing. Please see your Evidence of Coverage for details.

Y0069_201834

Resources for UPMC for Life Members

UPMC Health Plan offers many resources that can help members through this challenging time. To take advantage of the resources below, call toll-free: 1-833-650-7800 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m.

Resources for Life

Get help with solutions to life’s problems, big or small. We can connect you with community resources, telephonic counseling, and caregiver support. Call the number above or go to Resources for Life and use the password resources.

Caregiver counseling

Your family members or caregivers can receive six counseling sessions per year—over the phone or in person—at no extra cost.* This benefit can be used to help caregivers reduce their feelings of loss, loneliness, or stress. It also helps caregivers by offering resources for communicating effectively, making tough decisions, setting goals, and solving problems.

Odyssey by UPMC app

This free mobile app can help you manage your weight, improve your nutrition, reduce your stress, and much more. To download the app, simply search for “Odyssey by UPMC” in the Apple App Store or Google Play.

Personal counseling

Sometimes you just need someone to talk to. You can receive six counseling sessions per year at no extra cost.* Your counselor can help you with family and relationship concerns, stress, and other emotions you may be experiencing.

Health coaching

A health coach can help you set goals, overcome challenges, manage stress, and stay on track toward enjoying your best health.

RxWell

The RxWell app is here for you when times get tough. This free mobile app helps you manage stress, anxiety, and depression in just minutes a day. Each program offers self-guided activities and techniques to get calm in minutes and track your thinking patterns. If you need guidance and support, or have questions, you can message your dedicated health coach. Take the first step to improve your mental health—download RxWell today! RxWell is available on iOS and Android.

*This benefit is administered through Resources for Life and is a separate benefit from the outpatient mental health benefits provided under your plan, which may require a copay or other cost sharing. Please see your Evidence of Coverage for details.

Y0069_201834

Resources for UPMC for Life Members

UPMC Health Plan offers many resources that can help members through this challenging time. To take advantage of the resources below, call toll-free: 1-833-650-7800 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m.

Resources for Life

Get help with solutions to life’s problems, big or small. We can connect you with community resources, telephonic counseling, and caregiver support. Call the number above or go to Resources for Life and use the password resources.

Caregiver counseling

Your family members or caregivers can receive six counseling sessions per year—over the phone or in person—at no extra cost.* This benefit can be used to help caregivers reduce their feelings of loss, loneliness, or stress. It also helps caregivers by offering resources for communicating effectively, making tough decisions, setting goals, and solving problems.

Call the UPMC MyHealth 24/7 Nurse Line

The UPMC MyHealth 24/7 Nurse Line offers medical care at your fingertips. If you have symptoms such as a sore throat, dry cough, or fever, often treated at an urgent care center or your physician office, you can reach a health care professional 24/7 without leaving home. Your home phone or cell phone is all you need. Call the UPMC MyHealth 24/7 Nurse Line to speak with a specially trained nurse at 1-866-918-1591 (TTY: 711).

Odyssey by UPMC app

This free mobile app can help you manage your weight, improve your nutrition, reduce your stress, and much more. To download the app, simply search for “Odyssey by UPMC” in the Apple App Store or Google Play.

Personal counseling

Sometimes you just need someone to talk to. You can receive six counseling sessions per year at no extra cost.* Your counselor can help you with family and relationship concerns, stress, and other emotions you may be experiencing.

Health coaching

A health coach can help you set goals, overcome challenges, manage stress, and stay on track toward enjoying your best health.

RxWell

The RxWell app is here for you when times get tough. This free mobile app helps you manage stress, anxiety, and depression in just minutes a day. Each program offers self-guided activities and techniques to get calm in minutes and track your thinking patterns. If you need guidance and support, or have questions, you can message your dedicated health coach. Take the first step to improve your mental health—download RxWell today! RxWell is available on iOS and Android.

Pennsylvania Support & Referral Helpline

Call 1-855-284-2494 (TTY: 724-631-5600). Help is available 24/7 to assist Pennsylvanians who have anxiety or stress related to the COVID-19 emergency.

Additional Resources

12 Step Programs

AA online (Alcoholics Anonymous) – three options that provide access to multiple web-based meetings:

AA Intergroup
Online Group AA Meetings
AA Online Meetings

NA online (Narcotics Anonymous) – two options that provide access to multiple web-based meetings:

Virtual NA
NA World Services

Dual recovery – for individuals with a substance use disorder who also have a co-occurring mental illness. Visit Dual Recovery Anonymous.

Non-12 Step Programs

SMART Recovery
LifeRing

*This benefit is administered through Resources for Life and is a separate benefit from the outpatient mental health benefits provided under your plan, which may require a copay or other cost sharing. Please see your Evidence of Coverage for details.

Y0069_201834

Resources for UPMC for Life Members

UPMC Health Plan offers many resources that can help members through this challenging time. To take advantage of the resources below, call toll-free: 1-833-650-7800 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m.

Resources for Life

Get help with solutions to life’s problems, big or small. We can connect you with community resources, telephonic counseling, and caregiver support. Call the number above or go to Resources for Life and use the password resources.

Caregiver counseling

Your family members or caregivers can receive six counseling sessions per year—over the phone or in person—at no extra cost.* This benefit can be used to help caregivers reduce their feelings of loss, loneliness, or stress. It also helps caregivers by offering resources for communicating effectively, making tough decisions, setting goals, and solving problems.

Call the UPMC MyHealth 24/7 Nurse Line

The UPMC MyHealth 24/7 Nurse Line offers medical care at your fingertips. If you have symptoms such as a sore throat, dry cough, or fever, often treated at an urgent care center or your physician office, you can reach a health care professional 24/7 without leaving home. Your home phone or cell phone is all you need. Call the UPMC MyHealth 24/7 Nurse Line to speak with a specially trained nurse at 1-866-918-1591 (TTY: 711).

Personal counseling

Sometimes you just need someone to talk to. You can receive six counseling sessions per year at no extra cost.* Your counselor can help you with family and relationship concerns, stress, and other emotions you may be experiencing.

Health coaching

A health coach can help you set goals, overcome challenges, manage stress, and stay on track toward enjoying your best health.

Pennsylvania Support & Referral Helpline

Call 1-855-284-2494 (TTY: 724-631-5600). Help is available 24/7 to assist Pennsylvanians who have anxiety or stress related to the COVID-19 emergency.

Additional Resources

United Way of Pennsylvania

United Way of Pennsylvania 211 is a 24/7 service that can help connect you with resources in your community. Dial 211 or text your ZIP code to 898-211. Live chat or search available resources online.

Helpful Hotlines

National Suicide Prevention Lifeline: 1-800-273-TALK (8255)
Línea Nacional de Prevención del Suicidio: 1-888-628-9454
Crisis Text Line: Text "PA" to 741-741
Veteran Crisis Line: 1-800-273-TALK (8255) and press 1
Disaster Distress Helpline: 1-800-985-5990

*This benefit is administered through Resources for Life and is a separate benefit from the outpatient mental health benefits provided under your plan, which may require a copay or other cost sharing. Please see your Evidence of Coverage for details.

Y0069_201834

Resources for UPMC for Life Members

UPMC Health Plan offers many resources that can help members through this challenging time. To take advantage of the resources below, call toll-free: 1-833-650-7800 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m.

SilverSneakers

In addition to home fitness kits, SilverSneakers has added more options and programs so you can exercise at home and avoid going to the gym. Plus, with Tuition Rewards® through SilverSneakers, you can help your family members or loved ones with their college tuition by taking online fitness classes! Here are just some of the online, at-home fitness options available to you:

  • OnDemand classes and workshops available 24/7 through the SilverSneakers member website
  • “Livestream” classes offered via video conferencing technology
  • SilverSneakers® GO™ mobile app offers workout programs designed for seniors

Resources for Life

Get help with solutions to life’s problems, big or small. We can connect you with community resources, telephonic counseling, and caregiver support. Call the number above or go to Resources for Life and use the password resources.

Caregiver counseling

Your family members or caregivers can receive six counseling sessions per year—over the phone or in person—at no extra cost.* This benefit can be used to help caregivers reduce their feelings of loss, loneliness, or stress. It also helps caregivers by offering resources for communicating effectively, making tough decisions, setting goals, and solving problems.

Personal counseling

Sometimes you just need someone to talk to. You can receive six counseling sessions per year at no extra cost.* Your counselor can help you with family and relationship concerns, stress, and other emotions you may be experiencing.

Health coaching

A health coach can help you set goals, overcome challenges, manage stress, and stay on track toward enjoying your best health.

Odyssey by UPMC app

This free mobile app can help you manage your weight, improve your nutrition, reduce your stress, and much more. To download the app, simply search for “Odyssey by UPMC” in the Apple App Store or Google Play.

RxWell

The RxWell app is here for you when times get tough. This free mobile app helps you manage stress, anxiety, and depression in just minutes a day. Each program offers self-guided activities and techniques to get calm in minutes and track your thinking patterns. If you need guidance and support, or have questions, you can message your dedicated health coach. Take the first step to improve your mental health—download RxWell today! RxWell is available on iOS and Android.

*This benefit is administered through Resources for Life and is a separate benefit from the outpatient mental health benefits provided under your plan, which may require a copay or other cost sharing. Please see your Evidence of Coverage for details.

Y0069_201834