The CAHPS survey is coming soon
Jan. 2026Important Notices
The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey will be conducted from March through May. This survey gathers feedback from patients about their care experiences and is distributed across all lines of business. The results play a critical role in shaping quality ratings, reimbursement, and patient confidence in their care.
How providers can help
- Assist with scheduling follow-up appointments promptly and send reminders for upcoming visits.
- Follow up after referrals or tests to confirm completion and address any lingering questions.
- Make sure patients and their caregivers end the visit with a clear understanding of any follow-up care or next steps. Provide a printed summary of the visit or direct them to the patient portal.
These simple steps can help improve patient experience and care coordination CAHPS scores, as well as boost positive health outcomes.
CAHPS®
CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
Recent Announcements
Bridging Smiles and Systems: Collaborative Care for Children with Chronic Conditions
Please join us for a live, CME-accredited and CEU-accredited webinar on May 13 from noon to 1p.m., that will explore the critical connection between oral health and pediatric chronic conditions such as diabetes, asthma, congenital heart disease, and ADHD.Apr. 2026Education/Webinars
Certified Community Health Worker (CCHW) Provider Billing Notification
UPMC for You will now reimburse for up to three certified community health worker (CCHW) visits per member per calendar year for Medicaid recipients, per the Pennsylvania Department of Human Services (PA DHS).Apr. 2026Important Notices
CME Webinar: First Annual Dr. Jim Withers Lecture
Please join us for the First Annual Dr. Jim Withers Lecture, featuring Dr. Jim Withers, a global leader in compassionate, justice-centered careApr. 2026Education/Webinars
