The CAHPS survey is coming soon

Jan. 2026Important Notices

The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey will be conducted from March through May. This survey gathers feedback from patients about their care experiences and is distributed across all lines of business. The results play a critical role in shaping quality ratings, reimbursement, and patient confidence in their care.

How providers can help

  • Assist with scheduling follow-up appointments promptly and send reminders for upcoming visits.
  • Follow up after referrals or tests to confirm completion and address any lingering questions.
  • Make sure patients and their caregivers end the visit with a clear understanding of any follow-up care or next steps. Provide a printed summary of the visit or direct them to the patient portal.

These simple steps can help improve patient experience and care coordination CAHPS scores, as well as boost positive health outcomes.

CAHPS® 
CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).

Recent Announcements

Virtual Institute: Bridging the Gap: Foundations of Integrated Care CME Courses Available

Bridging the Gap: Foundations of Integrated Healthcare is a free educational series designed to support behavioral health and physical health providers in integrating physical health and wellness strategies into their practices and programs to support recovery of individuals living with serious mental illnesses. The series emphasizes tools, education, and resources that empower healthcare providers and individuals to become informed and effective managers of their health and health care.
Jun. 2026Education/Webinars

Important information regarding Medicare GLP-1 Bridge through CMS

The Centers for Medicare & Medicaid Services (CMS) is expanding access to certain GLP-1 medications through the Medicare GLP-1 Bridge short-term demonstration starting July 1, 2026.
Jun. 2026Important Notices

CME/CEU Webinar: Bright Beginnings: The Role of Medical and Dental Providers in Early Oral Health

Please join us for a live, CME-accredited and CEU-accredited webinar on Monday, Aug. 24 from noon to 1 p.m., that will educate providers on the importance of early childhood oral health.
Jun. 2026Education/Webinars