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Need help, or have questions? We’re here to help.

Call us toll free.

Call us toll-free at 1-844-575-8241 (TTY: 711) to talk to a licensed Medicare Advisor or schedule an online face-to-face appointment.

Chat with us now.

Chat with us now. Chat directly and securely in real-time with one of our helpful licensed Medicare advisors for answers to your questions.

Licensed Medicare Advisors are available to take your call. Our hours of operation change twice a year. We are available to take your call October 1 – March 31 from 8 a.m. to 8 p.m., seven days a week; April 1 – September 30 from 8 a.m. to 8 p.m., Monday through Friday and Saturday from 8 a.m. to 3 p.m.

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Become a Member

Enrolling in the UPMC for Life Complete Care (HMO SNP) plan is easy. Even if you’re with another health plan, you can enroll in our plan. Just follow the steps below.

How to enroll in UPMC for Life Complete Care

Follow the steps below to apply for enrollment:

  1. Make sure you qualify. This plan is available to anyone with both Medicare and Medical Assistance (Medicaid).
  2. Apply for enrollment. We offer three different ways to apply:
    • Apply online using our secure enrollment website.*
    • Call us toll-free at 1-844-575-8241 (TTY: 711) to apply for enrollment over the phone.
    • Print and mail your enrollment application. Select the enrollment application for your area to download and print.



      Enrollment Application Form
      Enrollment Application Form
      Enrollment Application Form
      Enrollment Application Form

      After you have completed the enrollment application form, mail it to us at:
      UPMC for Life
      PO Box 2967
      Pittsburgh, PA 15230-9474
  3. We will contact you once your enrollment application has been processed.

*You can also enroll online via the Medicare website at Medicare.gov.

This information is not a complete description of benefits. Call 1-844-575-8241 (TTY: 711) for more information.

This information is available for free in other languages. Please call our customer service number at: 1-800-606-8648 (TTY: 711).

UPMC for Life has a contract with Medicare to provide HMO, HMO SNP, and PPO plans. The HMO SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal.

Tivity Health and SilverSneakers are registered trademarks or trademarks of Tivity Health Inc. and/or its subsidiaries and/or affiliates in the USA and/or other countries.


UPMC for Life Complete Care Members
Call us toll-free: 1-800-606-8648
TTY: 711

Oct. 1 through March 31:
seven days a week from 8 a.m. to 8 p.m.

April 1 through Sept. 30:
Monday through Friday: 8 a.m. to 8 p.m.
Saturday: 8 a.m. to 3 p.m.

UPMC for Life Complete Care Prospective Members
Call us toll-free: 1-844-575-8241
TTY: 711

Oct. 1 through Dec. 31:
seven days a week from 8 a.m. to 8 p.m.

Jan. 1 through Sept. 30:
Monday through Friday: 8 a.m. to 8 p.m.
Saturday: 9 a.m. to 3 p.m.

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Last Updated: 10/1/2020
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