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Learn About Our Digital Tools

Take advantage of these easy-to-use tools and resources that can connect you with the care and information you need, when you need it. Learn more about the digital tools available as a UPMC for Life Complete Care member.

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UPMC Health Plan login

You have 24/7 access to care, your health insurance information, plan benefit details, and more—all through your smartphone, tablet, or computer. With your UPMC Health Plan Login, you can use the same username and password to securely access your personal information through the UPMC Health Plan app and MyHealth OnLine, your member website.

Here are some of the things you can do with the UPMC Health Plan app:

  • See your plan documents
  • Access a digital copy of your member ID card(s)
  • Search for in-network providers
  • Live chat with your Health Care Concierge team
  • Sign up to receive your plan documents electronically

Download the app to your tablet or smartphone from your device’s app store.

Download the app to your tablet or smartphone from your device’s app store.

Here are some of the things you can do through MyHealth OnLine:

  • Pay your monthly premium, set up autopay, and see your payment history
  • Order safety products
  • Set up a personal representative to make health coverage decisions on your behalf

Access your health insurance 24/7 online at upmchealthplan.com/members.

To learn more and get started today, see our digital tools flier.

Go paperless today!

When you choose to get your plan materials online, you’re doing more than just helping the environment—you’re helping yourself too! Instead of sending printed documents—like your Explanation of Benefits (EOBs), annual notice of changes, and member guide—we will email you a link to view your documents electronically. Changing your preferences will replace getting your documents in the mail.*

Receiving your plan materials electronically lets you:

  • Have safe and easy access to your documents 24/7.
  • Keep your health care costs low.
  • Access your 2022 documents faster than waiting for a hard copy.
  • Receive fewer mailings.
  • Save paper and trees.

You can receive your documents electronically with the UPMC Health Plan app and through MyHealth OnLine.

To learn more and get started today, see our digital tools flier.

MyUPMC

Get care without leaving home! With MyUPMC, you can schedule an online visit with your regular provider. All you need is your phone or tablet—and the MyUPMC app. Plus, you can track your health care and review information about the care you’ve received from your UPMC providers. 1

With MyUPMC, you can:

  • Have secure video visits with many UPMC doctors and providers.
  • Access your test results and message your doctors with questions.
  • Schedule and manage your medical appointments.
  • Renew your prescriptions.
  • Pay your UPMC provider bills.
Download the app to your tablet or smartphone from your device’s app store. Download the app to your tablet or smartphone from your device’s app store.

To learn more and get started today, see our digital tools flier.

UPMC AnywhereCare

If you’re experiencing nonemergency conditions such as a cold or sore throat, you can get medical attention quickly and safely. UPMC AnywhereCare offers 24/7 access to providers over live video straight from your smartphone, tablet, or computer that has a camera and microphone.

Just like seeing a doctor in person, you can:

  • Have a face-to-face conversation with a provider.
  • Discuss your current symptoms and get treatment options.
  • Have a prescription sent to a pharmacy of your choice.2
  • Get answers to your medical questions and a referral, if needed.

Download the app to your tablet or smartphone from your device’s app store.

Download the app to your tablet or smartphone from your device’s app store.

If your computer has a camera and microphone, you can use your desktop or laptop by going to UPMCAnywhereCare.com.

To learn more and get started today, see our digital tools flier.

RxWell

We all need to take time for our health—for both our physical and emotional well-being. That’s where the RxWell app comes in. RxWell can help you calm your body and mind in minutes all while helping you make lasting lifestyle changes. Our program focuses on a variety of wellness topics from stress, depression, and anxiety management to nutrition, weight management, and physical activity. It combines proven techniques with support from a live health coach. No matter what your wellness goals are, RxWell can help!

Take the first step to improve your health. Download RxWell today!

Take the first step to improve your health. Download RxWell today!

Note: You will use the same username and password to log in to the UPMC Health Plan app, MyHealth OnLine, and RxWell.

To learn more and get started today, see our digital tools flier.

Health Care Concierge team

Our representatives are dedicated to providing you with personal help and support. Your Health Care Concierge team can help you download our mobile apps, access our online tools, or set up your UPMC Health Plan Login.

Plus, if you have questions about Medicare and your plan benefits, we can help you:

  • Understand your medical claims and cost sharing.
  • Find an in-network doctor or hospital.
  • Schedule your annual wellness visit.

Call or chat with us online!

  • Call us toll-free at 1-800-606-8648 1-877-539-3080 (TTY: 711).
  • Chat with us through MyHealth OnLine or the UPMC Health Plan app. We’re available to answer your questions live through chat Monday through Friday from 8 a.m. to 8 p.m. and Saturday from 8 a.m. to 3 p.m.

To learn more and get started today, see our digital tools flier.

*If you want to continue receiving your printed plan materials in the mail, you don’t need to do anything. We’ll always mail a hard copy to you unless you update your preferences.

1MyUPMC is available only to UPMC patients. Your health information will not appear in MyUPMC if you receive care from participating providers outside of the UPMC system.

2Part D prescription drug copays may apply to covered prescriptions prescribed by a UPMC AnywhereCare provider.

This information is not a complete description of benefits. Call 1-844-575-8241 (TTY: 711) for more information.

This information is available for free in other languages. Please call our customer service number at 1-800-606-8648 (TTY: 711).

UPMC for Life has a contract with Medicare to provide HMO, HMO SNP, and PPO plans. The HMO SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal.

SilverSneakers is a registered trademark of Tivity Health Inc. SilverSneakers GO is a trademark of Tivity Health Inc. © 2021 Tivity Health Inc. All rights reserved.

The healthy food allowance benefit is only for our UPMC for Life members with diabetes and is part of the Special Supplemental Benefits for the Chronically Ill (SSBCI) program. You must meet certain eligibility requirements to qualify for this program.
UPMC for Life Complete Care (HMO SNP) Members
Call us toll-free: 1-800-606-8648
TTY: 711

24 hours a day, 7 days a week

UPMC for Life Complete Care Prospective Members
Call us toll-free: 1-844-575-8241
TTY: 711

Oct. 1 – Dec. 31:
Seven days a week from 8 a.m. to 8 p.m.

Jan. 1 – Sept. 30:
Monday through Friday from 8 a.m. to 8 p.m., Saturday from 9 a.m. to 3 p.m.

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Last Updated: 10/01/2021
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