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Telehealth benefits

UPMC for Life Complete Care (HMO SNP) members can connect with participating doctors and providers face-to-face through a video appointment. All you need is a smartphone, tablet, or computer that can show video and has a microphone. You have a $0 copay for telehealth visits with your PCP and specialists.

Seeing your doctor over video is simple to use and allows you to interact face-to-face when making health care decisions. Your doctor can do many of the same things to treat you through a video visit that are done during an in-office visit. Many visits can also be done over the phone.

Find a participating telehealth provider

UPMC AnywhereCare

You have 24/7 access to talk with a UPMC provider* through an online video visit. You have a $0 copay when using UPMC AnywhereCare. This service can be used for nonemergency conditions such as colds and flu, sinus infections, coughs and sore throats, urinary symptoms, back pain, sunburn, pink eye, and poison ivy.

You’ll receive a personalized care plan and a prescription, if needed, from a UPMC provider—usually within minutes. UPMC providers can also make referrals and answer your medical questions.

Ready to get started? You do not need to schedule an appointment. Simply log in to the app or go to UPMC AnywhereCare and start your visit.

*UPMC Health Plan members located in Pennsylvania at the time of virtual visit may select a UPMC-employed provider or a provider from Online Care Network II PC (OCN), subject to availability and discretion of the provider. Members located outside of Pennsylvania will receive service from OCN. OCN is not an affiliate of UPMC.

Personal counseling

UPMC for Life members get six personal counseling sessions per concern per year at no cost. You can talk to a counselor over the phone or through a UPMC AnywhereCare video visit.

Ready to schedule your video visit? Simply log in to the app or go to UPMC AnywhereCare and pick a time that’s convenient for you.

Ask a Pharmacist

Need help sorting through your medications, or just have a few questions you’d like to ask an expert? You can schedule a video visit with one of our licensed pharmacists at no cost.

The pharmacist can help you understand each of your medications, suggest ways to save money, and answer your questions. They can even talk with your doctor if you are experiencing side effects.

Ready to schedule your video visit? Simply log in to the app or go to UPMC AnywhereCare and pick a time that’s convenient for you.

UPMC MyHealth 24/7 Nurse Line

We can help you get the care you need, day or night

If you have a health concern and need immediate assistance, UPMC Health Plan’s registered nurses provide prompt and efficient service. After discussing your symptoms with you, the nurse will help you determine what level of care you need. Calling the UPMC MyHealth 24/7 Nurse Line will not only save you time by directing you to the most efficient way to get care, it could also save you money by helping you avoid a higher copay. This service is free for members and available 24 hours a day, seven days a week. Just call 1-866-918-1591 (TTY: 711) and have your member ID card ready.

UPMC nurses who answer calls are licensed to assist members in Pennsylvania, New York, Maryland, West Virginia, and Ohio. Members must be located in one of those states when calling the UPMC MyHealth 24/7 Nurse Line. The UPMC MyHealth 24/7 Nurse Line is not a substitute for medical care. If an emergency arises, call 911 or go to the nearest emergency department. Nurses cannot answer plan or benefit questions. Please call the Member Services phone number on your member ID card for nonclinical inquiries.

Assist America

Assist America provides help when you travel more than 100 miles from home or even to another country. Help is available 24 hours a day, 365 days a year, anywhere in the world. Assist America provides these services:

  • Emergency medical evacuation
  • Hospital admission assistance
  • Medical monitoring
  • Round-trip transportation for a family member or friend (if traveling alone)
  • Help replacing forgotten prescriptions (additional costs may apply)
  • Assistance with local language communications
  • Member transportation if medically necessary
  • Arranging for transport of mortal remains

Assist America does not replace your UPMC for Life Complete Care emergency benefits. If you have an emergency, go to the nearest hospital or urgent care facility. You will be covered under your UPMC for Life medical coverage.

This information is not a complete description of benefits. Call 1-844-575-8241 (TTY: 711) for more information.

This information is available for free in other languages. Please call our customer service number at 1-800-606-8648 (TTY: 711).

UPMC for Life has a contract with Medicare to provide HMO, HMO SNP, and PPO plans. The HMO SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal.

SilverSneakers is a registered trademark of Tivity Health Inc. SilverSneakers GO is a trademark of Tivity Health Inc. © 2021 Tivity Health Inc. All rights reserved.

The healthy food allowance benefit is only for our UPMC for Life members with diabetes and is part of the Special Supplemental Benefits for the Chronically Ill (SSBCI) program. You must meet certain eligibility requirements to qualify for this program.
UPMC for Life Complete Care (HMO SNP) Members
Call us toll-free: 1-800-606-8648
TTY: 711

24 hours a day, 7 days a week

UPMC for Life Complete Care Prospective Members
Call us toll-free: 1-844-575-8241
TTY: 711

Oct. 1 – Dec. 31:
Seven days a week from 8 a.m. to 8 p.m.

Jan. 1 – Sept. 30:
Monday through Friday from 8 a.m. to 8 p.m., Saturday from 9 a.m. to 3 p.m.

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Last Updated: 10/01/2021
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