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    UPMC for Life
    Complete Care
    Members

    • Call us toll-free:
      1-800-606-8648
      TTY: 711

      Oct. 1 through Mar. 31:
      seven days a week from
      8 a.m. to 8 p.m.

      Apr. 1 through Sept. 30:
      Monday through Friday:
      8 a.m. to 8 p.m.
      Saturday: 8 a.m. to 3 p.m.

    UPMC for Life
    Complete Care
    Prospective Members

    • Call us toll-free:
      1-844-575-8241
      TTY: 711

      Extended hours offered Oct. 15 through Dec. 7: seven days a week from 7 a.m. to 10 p.m.

      Oct. 1 through Dec. 31:
      seven days a week from
      8 a.m. to 8 p.m.

      Jan. 1 through Sept. 30:
      Monday through Friday:
      8 a.m. to 8 p.m.
      Saturday: 9 a.m. to 3 p.m.

    By Mail or FAX

    • UPMC Medicare
      Special Needs Plans
      U.S. Steel Tower
      600 Grant Street
      Pittsburgh, PA 15219

      FAX: 412-454-2973
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LEARN ABOUT THE BENEFITS OF OUR PLAN

UPMC for Life Complete Care (HMO SNP) provides medical and prescription drug coverage in one easy-to-use plan. If you have Medicare and Medical Assistance (Medicaid), you can get this important coverage plus additional benefits and services with a premium of $0 per month! Here are just some of the extra benefits and services you’ll get when you become a UPMC for Life Complete Care member.

Health Care Concierge

Our Health Care Concierge team is dedicated to providing you with personal customer service. We’re here to answer your questions and help you understand your benefits.

Learn More About Our Health Care Concierge Team

Over-the-Counter Allowance

UPMC for Life Complete Care members can save money on health care items with an over-the-counter allowance. This benefit allows you to purchase covered over-the-counter wellness items at participating stores or through mail order.

Learn About Our Over-the-Counter Allowance

Healthy Food Card

Eligible UPMC for Life Complete Care members with diabetes can take advantage of a $50 healthy food card allowance each quarter. Use this allowance to buy the food you need to maintain a healthy, balanced diet!

Learn About Our Healthy Food Card Benefit

SilverSneakers

Staying active is a big part of staying healthy. That’s why when you sign up for one of our health plans, you get SilverSneakers® at no additional cost. You can take advantage of online classes, home fitness kits, and the SilverSneakers Go app so you can easily stay active from home. Plus, get unlimited access to FREE gym memberships at participating fitness facilities.

Learn About SilverSneakers

PREVENTIVE DENTAL COVERAGE

UPMC for Life Complete Care includes preventive dental coverage for cleanings and exams. This plan also includes additional comprehensive benefits to help with crowns, root canals, fillings, simple tooth extractions, bridges, and dentures.

Learn About Our Dental Coverage

ROUTINE VISION BENEFITS

UPMC for Life Complete Care members receive vision coverage for routine exams. You also get an allowance for contact lenses and eyewear, including lenses and frames.

Learn About Our Routine Vision Benefits

ROUTINE HEARING COVERAGE

UPMC for Life Complete Care members have routine hearing coverage for a routine hearing exam and hearing aid fitting. This also includes an allowance that can go toward the cost of hearing aids every three years.

Learn About Our Hearing Coverage

IN-HOME SAFETY BENEFITS

Take advantage of benefits that can help you live safely and independently. UPMC for Life Complete Care members can choose up to six bathroom safety products per year at no additional cost.

Plus, take advantage of one FREE in-home safety assessment per year with a licensed health care professional. You’ll get tips and advice to help you live independently and feel safer at home.

Learn About In-home Safety Benefits

TRANSPORTATION SERVICES

The UPMC for Life Complete Care plan gives you the ability to get a ride at no cost to places like the doctor’s office, the hospital, health care facilities, and the pharmacy!

Learn About Our Transportation Benefit

HOME-DELIVERED MEALS

UPMC for Life Complete Care members can get home-delivered meals after an inpatient hospital stay, observation stay, or a skilled nursing facility stay. You can receive a single delivery of 14 meals to your home at no cost.

Learn About Home-Delivered Meals

MEDICAL CARE AND ADVICE

UPMC for Life Complete Care members can have a virtual visit with a UPMC provider through telehealth or UPMC AnywhereCare. You can also get health advice over the phone from experienced, registered nurses 24/7.

Learn About Ways to Get the Care You Need

Preventive Services

Preventive services can find health problems early, when treatment works best. We offer many services at no cost to members.

Learn More About Preventive Services

MYHEALTH ONLINE

Our secure member website, MyHealth OnLine, makes it easy and convenient to keep track of everything you need to get care.

Learn About MyHealth OnLine

Ways to Learn More

Find out about our plan and extra services.

How to Learn More About Our Plan
This information is not a complete description of benefits. Call 1-844-575-8241 (TTY: 711) for more information.

This information is available for free in other languages. Please call our customer service number at: 1-800-606-8648 (TTY: 711).

UPMC for Life has a contract with Medicare to provide HMO, HMO SNP, and PPO plans. The HMO SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal.

Tivity Health and SilverSneakers are registered trademarks or trademarks of Tivity Health Inc. and/or its subsidiaries and/or affiliates in the USA and/or other countries.

UPMC for Life Complete Care Members
Call us toll-free: 1-800-606-8648
TTY: 711

Oct. 1 through March 31:
seven days a week from 8 a.m. to 8 p.m.

April 1 through Sept. 30:
Monday through Friday: 8 a.m. to 8 p.m.
Saturday: 8 a.m. to 3 p.m.

UPMC for Life Complete Care Prospective Members
Call us toll-free: 1-844-575-8241
TTY: 711

Extended hours offered Oct. 15 through Dec. 7: seven days a week from 7 a.m. to 10 p.m.

Oct. 1 through Dec. 31:
seven days a week from 8 a.m. to 8 p.m.

Jan. 1 through Sept. 30:
Monday through Friday: 8 a.m. to 8 p.m.
Saturday: 9 a.m. to 3 p.m.

Y0069_211080
Last Updated: 10/1/2020

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UPMC Health Plan, Inc.

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