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Health Care Concierge

Our award-winning Health Care Concierge team is dedicated to giving you personal customer service. We’re here to answer your questions and help you understand your benefits.

Learn About Our Health Care Concierge Team

Over-the-Counter Allowance

UPMC for Life Complete Care members can save money on health care items with an over-the-counter allowance. This benefit allows you to buy covered over-the-counter wellness items at participating stores or through mail order.

Learn About Our Over-the-Counter Allowance

Healthy Food Allowance

UPMC for Life Complete Care members with diabetes can take advantage of a monthly healthy food card allowance as a special supplemental benefit (not all members will qualify). Use this allowance to buy the food you need to maintain a healthy, balanced diet!

Learn About Our Healthy Food Allowance


Staying active is a big part of staying healthy. That’s why when you sign up for UPMC for Life Complete Care, you get SilverSneakers® at no additional cost. You can take advantage of online classes, tuition rewards, and the SilverSneakers Go app so you can easily stay active from home. Plus, get unlimited access to FREE gym memberships and one personal training session per year at participating fitness facilities.

Learn About SilverSneakers

New! RxWell

Use this free app to help manage anxiety, stress, or depression. You can learn proven calming techniques to feel more centered in just 10 minutes and work with a health coach to receive a personalized plan and set up goals to track your progress.

Download RxWell Today From Your Device’s App Store!

Preventive Dental Coverage

UPMC for Life Complete Care includes preventive dental coverage for cleanings, exams, and x-rays. This plan also includes additional comprehensive benefits to help with crowns, root canals, fillings, simple tooth extractions, bridges, and dentures.

Learn About Our Preventive Dental Coverage

Routine Vision Benefits

UPMC for Life Complete Care members receive vision coverage for routine exams. You also get an allowance for contact lenses or eyewear, including lenses and frames.

Learn About Our Routine Vision Benefits

Routine Hearing Benefits

UPMC for Life Complete Care members have routine hearing coverage for a routine hearing exam and hearing aid fitting. This also includes an allowance that can be used for the cost of hearing aids every three years.

Learn About Our Routine Hearing Benfits

Home Safety Benefits

Take advantage of benefits that can help you live safely and independently. UPMC for Life Complete Care members can choose up to six safety products per year at no additional cost.

Plus, take advantage of one FREE in-home safety assessment per year with a licensed health care professional. You’ll get tips and advice to help you live independently and feel safer at home.

Learn About In-home Safety Benefits

Transportation Services

UPMC for Life Complete Care provides transportation at no cost to places like the doctor’s office, the hospital, health care facilities, and the pharmacy!

Learn About Our Transportation Benefit

Home-Delivered Meals

UPMC for Life Complete Care members can get home-delivered meals after an inpatient hospital stay, observation stay, or a skilled nursing facility stay. You can receive 28 meals delivered to your home over two weeks (14 meals per delivery) at no cost.

Learn About Home-Delivered Meals

Medical Care and Advice

UPMC for Life Complete Care members can have a virtual visit with a UPMC provider through telehealth or UPMC AnywhereCare. You can also get health advice over the phone from experienced registered nurses 24/7 at no cost.

Learn About Ways To Get The Care You Need

Preventive Services

Preventive services can find health problems early when treatment works best. We offer many services at no cost to members.

Learn More About Preventive Services

Digital Tools

Learn about the UPMC Health Plan mobile app and our secure member website, MyHealth OnLine. Through these tools, you can access health and wellness information, chat with a Health Care Concierge, and more! Explore the tools available to UPMC for Life members today.

Learn More About Digital Tools

Ways to Learn More

Find out about our plan and extra services.

How to Learn More About Our Plan
This information is not a complete description of benefits. Call 1-844-575-8241 (TTY: 711) for more information.

This information is available for free in other languages. Please call our customer service number at 1-800-606-8648 (TTY: 711).

UPMC for Life has a contract with Medicare to provide HMO, HMO SNP, and PPO plans. The HMO SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal.

SilverSneakers is a registered trademark of Tivity Health Inc. SilverSneakers GO is a trademark of Tivity Health Inc. © 2021 Tivity Health Inc. All rights reserved.

The healthy food allowance benefit is only for our UPMC for Life members with diabetes and is part of the Special Supplemental Benefits for the Chronically Ill (SSBCI) program. You must meet certain eligibility requirements to qualify for this program.
UPMC for Life Complete Care (HMO SNP) Members
Call us toll-free: 1-800-606-8648
TTY: 711

24 hours a day, 7 days a week

UPMC for Life Complete Care Prospective Members
Call us toll-free: 1-844-575-8241
TTY: 711

Oct. 1 – Dec. 31:
Seven days a week from 8 a.m. to 8 p.m.

Jan. 1 – Sept. 30:
Monday through Friday from 8 a.m. to 8 p.m., Saturday from 9 a.m. to 3 p.m.


Last Updated: 10/01/2021
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