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Health Care Concierge

Give us a call. We’re happy to help.

Take advantage of our Health Care Concierge program. Our representatives are knowledgeable about your plan and how it works. We’re dedicated to providing you with personal help and support. Our commitment is to get you the answers and information you need in just one call.

We can help you:

  • Replace a lost member ID card.
  • Find an in-network doctor or hospital.
  • Schedule doctor appointments.
  • Coordinate care with your health care providers.
  • Learn more about your preventive care needs.
  • Get answers to your benefit questions.
  • Understand how to use your over-the-counter wellness card
  • Take advantage of your vision, dental, hearing, and transportation benefits.
  • Determine if a prescription drug is covered by your plan
  • Get information on UPMC for Life-sponsored community events and member programs.

UPMC Health Plan earned 11 Stevie® Awards for customer service excellence in 2020. We also won the People's Choice Stevie® Award for Favorite Customer Service.

Getting you fast, efficient answers when you have a problem or need help is our first priority. We’re dedicated to providing you with access to the very best health care, customer service, and extra members-only programs.

This information is not a complete description of benefits. Call 1-844-575-8241 (TTY: 711) for more information.

UPMC for Life has a contract with Medicare to provide HMO, HMO SNP, and PPO plans. The HMO SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal.

Tivity Health and SilverSneakers are registered trademarks or trademarks of Tivity Health, Inc. and/or its subsidiaries and/or affiliates in the USA and/or other countries.



UPMC for Life Dual Members
Call us toll-free: 1-800-606-8648
TTY: 711

Oct. 1 through Mar. 31:
seven days a week from 8 a.m. to 8 p.m.

Apr. 1 through Sept. 30:
Monday through Friday: 8 a.m. to 8 p.m.
Saturday: 8 a.m. to 3 p.m.

UPMC for Life Dual Prospective Members
Call us toll-free: 1-844-575-8241
TTY: 711

Oct. 1 through Dec. 31:
seven days a week from 8 a.m. to 8 p.m.

Jan. 1 through Sept. 30:
Monday through Friday: 8 a.m. to 8 p.m.
Saturday: 9 a.m. to 3 p.m.

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Last Updated: 10/1/2019
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