Health Care Concierge

Give us a call. We’re happy to help.

Take advantage of our Health Care Concierge program. Our representatives are knowledgeable about your plan and how it works. We’re dedicated to providing you with personal help and support. Our commitment is to get you the answers and information you need in just one call.

We can help you:

• Replace a lost member ID card.
• Find an in-network doctor or hospital.
• Schedule doctor appointments.
• Coordinate care with your health care providers.
• Learn more about your preventive care needs.
• Get answers to your benefit questions.
• Understand how to use your over-the-counter wellness card
• Take advantage of your vision, dental, hearing, and transportation benefits.
• Determine if a prescription drug is covered by your plan
• Get information on UPMC for Life-sponsored community events and member programs.

UPMC Health Plan earned three 2019 Gold Stevie Awards for its outstanding sales and customer service: Best Back-Office Customer Service Team, Best Front-Line Customer Service Team, and Best Medicare Telesales Team. In 2018, UPMC Health Plan earned three Gold Stevie Awards for its sales and customer service, and in 2017 earned a Gold Contact Center of the Year Award. The Stevie Awards are the world's premier business awards.

Getting you fast, efficient answers when you have a problem or need help is our first priority. We’re dedicated to providing you with access to the very best health care, customer service, and extra members-only programs.