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Health Care Concierge

Take advantage of our Health Care Concierge program. Our representatives are knowledgeable about your plan and how it works. We’re dedicated to giving you personal help and support. Our commitment is to get you the answers and information you need in just one call.

We can help you:

  • Replace a lost member ID card.
  • Find an in-network doctor or hospital.
  • Schedule doctor appointments.
  • Coordinate care with your health care providers.
  • Learn more about your preventive care needs.
  • Get answers to your benefit questions.
  • Understand how to use your over-the-counter wellness card.
  • Take advantage of your vision, dental, hearing, and transportation benefits.
  • Determine if a prescription drug is covered by your plan.
  • Get information on UPMC for Life-sponsored community events and member programs.
  • Set up your UPMC Health Plan Login. This is your connection to many of the online tools UPMC for Life offers to help you track your coverage.
  • Use your online members tools like the UPMC Health Plan app; MyHealth OnLine, your secure member website; and the RxWell app.

UPMC Health Plan earned a record-breaking five Gold Stevie Awards® at the 15th annual Stevie Awards. The Health Plan won eight awards totals and was also named a 2021 Grand Stevie Award Winner.

Getting you the right answer fast when you have a problem or need help is our first priority. We’re dedicated to providing you with access to the very best health care, customer service, and extra members-only programs.

This information is not a complete description of benefits. Call 1-844-575-8241 (TTY: 711) for more information.

This information is available for free in other languages. Please call our customer service number at 1-800-606-8648 (TTY: 711).

UPMC for Life has a contract with Medicare to provide HMO, HMO SNP, and PPO plans. The HMO SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal.

SilverSneakers is a registered trademark of Tivity Health Inc. SilverSneakers GO is a trademark of Tivity Health Inc. © 2021 Tivity Health Inc. All rights reserved.

The healthy food allowance benefit is only for our UPMC for Life members with diabetes and is part of the Special Supplemental Benefits for the Chronically Ill (SSBCI) program. You must meet certain eligibility requirements to qualify for this program.
UPMC for Life Complete Care (HMO SNP) Members
Call us toll-free: 1-800-606-8648
TTY: 711

24 hours a day, 7 days a week

UPMC for Life Complete Care Prospective Members
Call us toll-free: 1-844-575-8241
TTY: 711

Oct. 1 – Dec. 31:
Seven days a week from 8 a.m. to 8 p.m.

Jan. 1 – Sept. 30:
Monday through Friday from 8 a.m. to 8 p.m., Saturday from 9 a.m. to 3 p.m.

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Last Updated: 10/01/2021
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