Health Care Concierge

Take advantage of our Health Care Concierge program. Our representatives are knowledgeable about your plan and how it works. We’re dedicated to providing you with personal help and support. Our commitment is to get you the answers and information you need in just one call.

We can help you:

• Replace a lost member ID card.
• Find an in-network doctor or hospital.
• Schedule doctor appointments.
• Coordinate care with your health care providers.
• Learn more about your preventive care needs.
• Get answers to your benefit questions.
• Understand how to use your over-the-counter wellness card.
• Take advantage of your vision, dental, hearing, and transportation benefits.
• Determine if a prescription drug is covered by your plan.
• Get information on UPMC for Life-sponsored community events and member programs.

UPMC Health Plan earned 11 awards for customer service excellence at the 14th Annual Stevie® Awards, including three 2020 Gold Stevie Awards: Best Back-Office Customer Service Team, Innovation in Customer Service, and Customer Service Team of the Year – Recovery Situation. UPMC Health Plan also won the 2020 People's Choice Stevie® Award for Favorite Customer Service in the Healthcare and Pharma category.

Getting you fast, efficient answers when you have a problem or need help is our first priority. We’re dedicated to providing you with access to the very best health care, customer service, and extra members-only programs.