Health Care Concierge
Our representatives are knowledgeable about your plan and how it works. Getting you the right answer fast when you have a problem or need help is our first priority. We’re dedicated to providing you with access to the very best health care, customer service, and extra members-only programs.
We can help you:
- Replace a lost member ID card.
- Find an in-network doctor or hospital.
- Schedule doctor appointments.
- Coordinate care with your health care providers.
- Learn more about your preventive care needs.
- Get answers to your benefit questions.
- Understand how to use your Shop Healthy card.
- Take advantage of your vision, dental, hearing, and transportation benefits.
- Determine if a prescription drug is covered by your plan.
- Get information on UPMC for Life-sponsored community events and member programs.
- Set up your UPMC Health Plan Login. This is your connection to many of the online tools UPMC for Life offers to help you track your coverage.
- Use your online members tools like the UPMC Health Plan app, the MyHealth OnLine secure member website, and the RxWell® app.