Health Care Concierge
Take advantage of our Health Care Concierge program. Our representatives are knowledgeable about your plan and how it works. We’re dedicated to giving you personal help and support. Our commitment is to get you the answers and information you need in just one call.
We can help you:
- Replace a lost member ID card.
- Find an in-network doctor or hospital.
- Schedule doctor appointments.
- Coordinate care with your health care providers.
- Learn more about your preventive care needs.
- Get answers to your benefit questions.
- Understand how to use your over-the-counter wellness card.
- Take advantage of your vision, dental, hearing, and transportation benefits.
- Determine if a prescription drug is covered by your plan.
- Get information on UPMC for Life-sponsored community events and member programs.
- Set up your UPMC Health Plan Login. This is your connection to many of the online tools UPMC for Life offers to help you track your coverage.
- Use your online members tools like the UPMC Health Plan app; MyHealth OnLine, your secure member website; and the RxWell app.
UPMC Health Plan earned a record-breaking five Gold Stevie Awards® at the 15th annual Stevie Awards. The Health Plan won eight awards totals and was also named a 2021 Grand Stevie Award Winner.
Getting you the right answer fast when you have a problem or need help is our first priority. We’re dedicated to providing you with access to the very best health care, customer service, and extra members-only programs.