Health Care Concierge

Give us a call. We’re happy to help.

Take advantage of our Health Care Concierge program. Our representatives are knowledgeable about your plan and how it works. We’re dedicated to providing you with personal help and support. Our commitment is to get you the answers and information you need in just one call.

We can help you:

  • Replace a lost member ID card.
  • Find an in-network doctor or hospital.
  • Schedule doctor appointments.
  • Coordinate care with your health care providers.
  • Learn more about your preventive care needs.
  • Get answers to your benefit questions.
  • Understand how to use your over-the-counter wellness card
  • Take advantage of your vision, dental, hearing, and transportation benefits.
  • Determine if a prescription drug is covered by your plan
  • Get information on UPMC for Life-sponsored community events and member programs.

Getting you fast, efficient answers when you have a problem or need help is our first priority. We’re dedicated to providing you with access to the very best health care, customer service, and extra members-only programs.

With just one phone call, you can talk to someone who is knowledgeable about your plan benefits.

This information is not a complete description of benefits. Call 1-866-405-8762 (TTY: 711) for more information.

UPMC for Life has a contract with Medicare to provide HMO, HMO SNP, and PPO plans. The HMO SNP plan has a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal. UPMC for Life is a product of and operated by UPMC Health Plan Inc., UPMC Health Network Inc., UPMC Health Benefits Inc., and UPMC for You Inc.


We are available to take your call:
Toll-free: 1-866-405-8762
TTY: 711
seven days a week 8 a.m. to 8 p.m.*

*Our hours of operation change twice a year.

Oct. 1 – Mar. 31:
seven days a week 8 a.m. to 8 p.m.

Apr. 1 – Sept. 30:
Monday through Friday 8 a.m. to 8 p.m. and Saturday from 8 a.m. to 3 p.m


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Last Updated: 10/01/2018
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