Personal Health Care Resources
UPMC for Life offers benefits and resources that can help you get the support you need
Our members have access to personal programs and resources that can help you coordinate your care, make healthy lifestyle changes, and even provide support for serious illnesses.
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Health Coaches
A UPMC Health Plan health coach can help you:
- Make changes that will have the most impact on your health and well-being.
- Customize a plan that will match your priorities, values, and learning preferences.
- Set specific goals, learn new skills, and overcome challenges on the path to success.
- Stay on track and reach your goals by providing ongoing support and access to resources.
Members can take advantage of health coaching by calling us toll-free at 1-855-395-8762 (TTY: 711) Monday through Friday from 8 a.m. to 4:30 p.m.
Personal Care Managers
A personal care manager can help you:
- Schedule appointments and connect you with the best doctors for your needs.
- Understand your doctor’s instructions after a visit.
- Contact your doctor’s office if a prescription cannot be filled or a service is not covered.
- Find ways to help you save money on your medications.
- Connect you with services in your community.
Members can call us toll-free at
1-866-778-60731-855-395-8762 (TTY: 711) Monday through Friday from 8 a.m. to 4:30 p.m. to get started.
Support for serious illness
If you have a serious or advanced illness, you can get extra care and support at no extra cost. This benefit is for members living at home or in an assisted living facility. It is not available to members in a skilled nursing facility.
Our care team can:
- Create a personal care plan that meets your needs.
- Help you manage your symptoms and medications.
- Deliver meals to your home, if needed.
To learn more, call us toll-free at 1-866-778-6073 (TTY: 711) Monday through Friday from 8 a.m. to 5.30 p.m.
Personal Counseling
You can receive six counseling sessions per concern per year—over the phone or through a virtual visit—at no extra cost through Resources for Life.* Your counselor can help you with family and relationship concerns, stress, grief, and other emotions you may be experiencing. Call 1-866-441-4395 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m. to get started. You can also connect with a counselor face-to-face through UPMC AnywhereCare. Just select Virtual Counseling to schedule your first session after you sign up or log in.
*This benefit is administered through Resources for Life® and is a separate benefit from the outpatient mental health benefits provided under your plan, which may require a copay or other cost sharing. Please see your Evidence of Coverage for details.
Resources for Caregivers
Counseling for caregivers
Your family members or caregivers can receive six counseling sessions at no extra cost.* This benefit can be used to help caregivers reduce their feelings of loss, loneliness, or stress. It can also offer caregivers resources for communicating effectively, making tough decisions, setting goals, and solving problems. Call 1-866-441-4395 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m. to get started.
Powerful Tools for Caregivers
This six-week online class teaches you how to take care of yourself while caring for a spouse, relative, or friend who lives at home or in a nursing home. It is available to members and all attendees at no cost. For more information, call your Health Care Concierge team at 1-877-539-3080 (TTY: 711).
See our Powerful Tools for Caregivers brochure.
*This benefit is administered through Resources for Life® and is a separate benefit from the outpatient mental health benefits provided under your plan, which may require a copay or other cost sharing. Please see your Evidence of Coverage for details.