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UPMC for Life Complete Care Shop Healthy Card

New for 2023! All UPMC for Life Complete Care (HMO SNP) members get a $400 quarterly allowance—that’s up to $1,600 per year—to buy covered over-the-counter (OTC) products and healthy foods. Here’s how it works:

  • Members will be mailed a UPMC for Life Complete Care Shop Healthy Card before their plan effective date.
  • At the start of each quarter, a $400 allowance will be loaded on to the card.
  • Throughout the quarter, members have the freedom to spend their allowance however they like on covered OTC products and healthy foods.
  • At the end of each quarter, any unused dollars will expire. This allowance will not roll over to the next quarter.

Here are the ways this card can be used:

Over-the-counter (OTC) products. Use this card to buy covered over-the-counter products at participating retail stores or through our mail-order catalog.

Healthy foods. Use this card to buy healthy foods at participating stores. Choose from a variety of eligible food options.

Important Shop Healthy Card resources

UPMC for Life Complete Care Shop Healthy Card Catalog

Buying OTC products with your card

Retail stores
Use your card at any of our participating retail locations, like Dollar General, Giant Eagle, Kroger, Rite Aid, Walgreens, and Walmart.

At checkout, simply swipe your Shop Healthy Card to pay for covered products. After swiping your card, if you still owe a remaining amount, you can use another form of payment to complete your transaction.

Order online
Log in to MyHealth OnLine or the UPMC Health Plan app to access the UPMC for Life OTC website starting Jan. 1. There, you can buy covered products online, access a digital copy of the catalog, track your orders and view order history, see your account balance, and more.

Order by phone

Call 1-800-688-2515 (TTY: 711) Monday through Friday from 8 a.m. to 11 p.m. A team of experts is standing by to answer your questions and help you place your order. Please have your product selection, UPMC for Life member ID number, and Shop Healthy Card number ready when you call.

Please reference the UPMC for Life Complete Care Shop Healthy Card and OTC mail-order catalog for product selection.

Order by mail
Use our UPMC for Life Complete Care Shop Healthy Card and OTC mail-order catalog to complete an OTC order form and mail to the address below:

OTC Servicing Center
PO Box 526266
Miami, FL 33152-9819

If the end of the quarter is approaching and you don’t think your order form will be received before the last day of the quarter, please order online or by phone. Your order total will be applied to the quarter in which your order form is received.

Buying healthy foods with your card

Visit any of our participating stores, like Dollar General, Giant Eagle, Kroger, Rite Aid, Walgreens, and Walmart to shop for healthy foods. At checkout, simply swipe your Shop Healthy Card to pay for eligible healthy foods. After swiping your card, if you still owe a remaining amount on your purchase, you can use another form of payment to complete your transaction. You cannot buy foods or groceries online with your card.

Make sure to use your Shop Healthy Card to make healthy choices! You will not be able to use your card to buy products that do not add nutritional value to your diet. See the UPMC for Life Complete Care Shop Healthy Card and OTC mail-order catalog for a list of foods you can buy and where you can shop.

This information is not a complete description of benefits. Call 1-844-575-8241 (TTY: 711) for more information.

This information is available for free in other languages. Please call our customer service number at 1-800-606-8648 (TTY: 711).

UPMC for Life has a contract with Medicare to provide HMO, HMO SNP, and PPO plans. The HMO SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal. UPMC for Life is a product of and operated by UPMC Health Plan Inc., UPMC Health Network Inc., UPMC Health Benefits Inc., and UPMC Health Coverage Inc.

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UPMC for Life Complete Care (HMO SNP) Members
Call us toll-free: 1-800-606-8648
TTY: 711

24 hours a day, 7 days a week

UPMC for Life Complete Care Prospective Members
Call us toll-free: 1-844-575-8241
TTY: 711

Jan. 1 – Sept. 30:
Seven days a week from 8 a.m. to 8 p.m.

Oct. 1 – Dec. 31:
Seven days a week from 7 a.m. to 9 p.m.

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Last Updated: 10/01/2022
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