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An EOB is a document you receive after a health care visit. It lets you know the type of visit you had and how much you have already paid or may still owe for the visit. It is not a bill.
We know the EOB can be confusing. That’s why we’ve updated our EOBs to make them easier to understand. Here’s a quick guide to help you navigate your new EOB. Click the image below or view the sample EOB (PDF) to get started.
You can now choose easy and quick access to your EOB digitally. Instead of sending your EOB in the mail, we will email you a link to it in MyHealth OnLine, your secure member website. All your EOBs are stored and available to you in MyHealth OnLine in case you need them.
Simply log in to MyHealth OnLine to update your preferences.
If you receive your EOBs in large print or a language other than English, you will still receive a paper copy.