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Explanation of Benefits (EOB)

What your EOB can tell you

An Explanation of Benefits (EOB) gives you details about health care services you recently received. It lets you know how much you have already paid or may still owe for the service. It is not a bill.

We know the EOB can be confusing. That’s why we’ve updated our EOBs to make them easier to understand. Watch the video below and see our quick guide to learn about your new EOB.

We know the EOB can be confusing. That’s why we’ve updated our EOBs to make them easier to understand. Watch the video below and see our quick guide to learn about your new EOB.

Save time, space, and the environment by going paperless!

You can choose easy and quick digital access to your EOB. Instead of sending your EOB in the mail, we will email you a link to view it online.

Ready to go paperless? Here are two easy ways!

  • MyHealth OnLine

    Simply sign in to MyHealth OnLine members-only website to update your preferences.

    Already a MyHealth OnLine user?
    • Sign in to MyHealth OnLine.
    • Go to the Menu in the upper left corner and choose Preferences.
    • Under Email Communications, enter your email address. If you’ve previously entered an email address, it will already be listed here and you can go to the next step.
    • Click in the second box to change your EOB preference. When you see a checkmark, that means you’ve selected to receive your EOBs and quarterly EOB summary digitally.

    New to MyHealth OnLine?
    You can view your EOB anytime in MyHealth OnLine. All current and past EOBs are saved on this page.
  • UPMC Health Plan app

    Already have the app?
    Don’t have the app?
    • Download it now from the Apple App Store or Google Play.
    • Click Let’s get started and follow the prompts to set your preferences.
    • Enter your email and keep the Explanation of Benefits box checked to receive this document online.

    You can view your EOB view your EOB anytime in the UPMC Health Plan app. Select the claim you want to view, scroll to the bottom of the screen, then click View the Explanation of Benefits.

Once you update your preference, we’ll send you an email to confirm you’ll receive your future EOBs digitally. You can change your preference at any time and go back to receiving a paper copy in the mail. If you receive your EOBs in large print or a language other than English, you will still receive a paper copy.

This information is not a complete description of benefits. Call 1-844-575-8241 (TTY: 711) for more information.

This information is available for free in other languages. Please call our customer service number at 1-800-606-8648 (TTY: 711).

UPMC for Life has a contract with Medicare to provide HMO, HMO SNP, and PPO plans. The HMO SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal.

SilverSneakers is a registered trademark of Tivity Health Inc. SilverSneakers GO is a trademark of Tivity Health Inc. © 2021 Tivity Health Inc. All rights reserved.

The healthy food allowance benefit is only for our UPMC for Life members with diabetes and is part of the Special Supplemental Benefits for the Chronically Ill (SSBCI) program. You must meet certain eligibility requirements to qualify for this program.
UPMC for Life Complete Care (HMO SNP) Members
Call us toll-free: 1-800-606-8648
TTY: 711

24 hours a day, 7 days a week

UPMC for Life Complete Care Prospective Members
Call us toll-free: 1-844-575-8241
TTY: 711

Oct. 1 – Dec. 31:
Seven days a week from 8 a.m. to 8 p.m.

Jan. 1 – Sept. 30:
Monday through Friday from 8 a.m. to 8 p.m., Saturday from 9 a.m. to 3 p.m.

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Last Updated: 10/01/2021
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