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Find the Right Care at the Right Time

As a UPMC employee or covered family member, you have several options for finding high-quality care when and where you need it. Knowing all your options will help you make the best choice, based on your need.

Review your care options

MyHealth@Work through UPMC AnywhereCare

Access
Schedule virtual visits with a MyHealth@Work provider through the UPMC AnywhereCare app available Monday through Friday from 7 a.m. to 5 p.m.*
Register for AnywhereCare

UPMC Central PA employees

Care
Nonemergency conditions, such as cold and flu symptoms, rashes, seasonal allergies, sore throat, and others. Access general health and wellness services, health coaching, LifeSolutions referrals, preventive care, workers’ compensation triage, Complete Health Reviews, and much more.

Cost
UPMC Silver and UPMC Gold: No cost
UPMC HSA: $25

Available for:

Employees
Spouses/Partners
Dependents 18+

Highlights:

Virtual
Health & Wellness
Low Cost

MyHealth@Work on-site clinic

Access
Online appointment scheduling is available for in-person appointments with your local MyHealth@Work center.

Care
Nonemergency conditions, such as cold and flu symptoms, rashes, seasonal allergies, sore throat, and others. Hub for employee health and wellness with care for minor illnesses and access to general health and wellness services, health coaching, LifeSolutions referrals, preventive care, workers’ compensation triage, and much more.

Cost
UPMC Silver and UPMC Gold: No cost
UPMC HSA: $25

Available for:

Employees

Highlights:

In Person
Health & Wellness
Low Cost

Virtual Visits through UPMC AnywhereCare

UPMC Health Plan members have no out-of-pocket costs for virtual urgent care related to COVID-19.

Access
Schedule virtual visits with a provider through the UPMC AnywhereCare app available 24/7**
Register for AnywhereCare

Care
Nonemergency conditions, such as cold and flu symptoms, rashes, seasonal allergies, sore throat, and many other conditions.

Cost
UPMC Silver and UPMC Gold: $5 copay
UPMC HSA: $59 cost until deductible is met

Available for:

Employees
Spouses/Partners
Dependents

Highlights:

Virtual
24/7
Low Cost

UPMC MyHealth 24/7 Nurse Line

Access
Talk to a registered nurse at any time by calling 1-866-918-1591 (TTY: 711)

Care
Get help deciding whether you should treat nonemergency conditions at home, with an appointment, or through a higher level of care.

Cost
No cost

Available for:

Employees
Spouses/Partners
Dependents

Highlights:

Telephonic
24/7
Low Cost

Primary care provider (PCP)

For a scheduled visit outside of regular business hours, your PCP knows your health history and is the best person to direct your care. If you do not have a designated PCP, you can select a PCP online.

Access
Make an appointment with your PCP by calling their phone number on the front of your member ID card. If you do not have a designated PCP, you can select a PCP online.

Care
Well-visits, sick visits, preventive services, care coordination for tests or specialist care

Cost
Coinsurance or copayment; no cost for many preventive services. View your Schedule of Benefits on MyHealth OnLine for specific amounts. Spouses sign-in for MyHealth OnLine.

Available for:

Employees
Spouses/Partners
Dependents

Highlights:

In Person
Health & Wellness

RxWell

Access
Whether you’re feeling anxious, stressed, or sad, the RxWell mobile app has a path for you. The app’s techniques can help you overcome common barriers to living your best life.
Download today
Find more programs and services to improve and manage behavioral health.

Care
RxWell can help you become emotionally and physically well. It combines proven techniques with support from a health coach. Our programs focus on a variety of wellness topics, from stress, depression, and anxiety management to nutrition, weight management, physical activity, and tobacco cessation.

Cost
No cost

Available for:

Employees
Spouses/Partners
Dependents

Highlights:

Virtual
24/7
Low Cost


*UPMC Health Plan members enrolled in the Advantage or Extended Network health savings account (HSA) plans will be charged a $25 fee for provider-related visits until their deductible is met. Available for Maryland employees 7 a.m. to 3:30 p.m.

**UPMC Health Plan members located in Pennsylvania at the time of service will have a virtual visit with a UPMC-employed provider. UPMC Health Plan members located outside of Pennsylvania at the time of service will receive care from a provider employed or contracted by Online Care Network II PC.

All UPMC Health Plan members have no out-of-pocket costs for UPMC AnywhereCare visits for suspicion of exposure to, or confirmation of COVID-19.

UPMC nurses who answer calls are licensed to assist members located in Pennsylvania, West Virginia, and Ohio. Members must be located in one of those states when calling the UPMC MyHealth 24/7 Nurse Line. The UPMC MyHealth 24/7 Nurse Line is not a substitute for medical care. If an emergency arises, call 911 or go to the nearest emergency department. Nurses cannot answer plan or benefit questions. Please contact the Health Care Concierge team at the phone number on the back of your member ID card for nonclinical inquiries.

Dependents registering for MyHealth OnLine must be 13 years old or older.