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Gina Pferdehirt
Director, Public Relations & Community Relations
UPMC Health Plan

UPMC Health Plan Unveils New Connect Service and Sales Center Store in Loyal Plaza in Williamsport

Trained sales and service associates available to answer health insurance questions seven days a week with no appointment necessary

PITTSBURGH (Oct. 18, 2018) – Just in time for annual open enrollment season, UPMC Health Plan recently unveiled a new Connect Service and Sales Center store in the Loyal Plaza in Williamsport, Pa. to help consumers with their health insurance questions.

Individuals seeking information about Medicare, Marketplace, Commercial, and Special Needs Plans (SNPs) can meet one-on-one with trained service and sales associates at the new store, which is open seven days a week and offers complimentary coffee and tea for all visitors.

“The new UPMC Health Plan Connect Service and Sales Center in Williamsport offers a range of health insurance services, including personalized service for both current UPMC Health Plan members and individuals who are looking to purchase new coverage or simply have health insurance questions,” said Mary Beth Jenkins, chief administrative and operating officer at UPMC Health Plan.

Inside the store, a new Community Room will host special events and training seminars and two new offices will allow for private meetings with Health Plan members and prospective members to discuss plan options and questions.

To coincide with the start of annual open enrollment for Marketplace plans, the new store will host a special event on Thurs. Nov. 1 and Fri. Nov. 2 from 10 a.m. to 3 p.m. Representatives will be on hand to answer questions about Marketplace plans to help individuals select the right health care plan for them and enroll new members.

Regular hours of operation are Monday through Saturday, 10 a.m. to 9 p.m. and Sunday, 12 p.m. to 6 p.m. The new store is located inside the Loyal Plaza at 1925 East 3rd St., #10, Williamsport, PA 17701.

UPMC Health Plan boasts award-winning customer satisfaction and staff members are experts at assisting customers with health coverage decisions. No appointment is necessary to meet with a service and sales associate; however, individuals are welcome to make appointments by calling 570-322-9620 or toll-free at 1-855-306-8834 (option 4).

UPMC Health Plan’s commitment to excellence has led to several national awards, including the J.D. Power award for “Highest Member Satisfaction Among Commercial Health Plans in Pennsylvania, Three Years in a Row” (2016-2018) along with three 2018 Gold Stevie Awards for outstanding sales and customer service.

The opening of the Williamsport store marks the seventh UPMC Health Plan Connect Service and Sales Center location and the first store in north central Pa. Other locations include four stores in Allegheny County, including Monroeville Mall, Ross Park Mall, South Hills Village, and The Mall at Robinson, along with stores inside Millcreek Mall in Erie, Pa. and the Logan Valley Mall in Altoona, Pa.


About UPMC Insurance Services Division

The UPMC Insurance Services Division is owned by UPMC (University of Pittsburgh Medical Center), a world-renowned health care provider and insurer based in Pittsburgh, Pa. The UPMC Insurance Services Division—which includes UPMC Health Plan, WorkPartners, UPMC for Life, UPMC for You, UPMC for Kids, and Community Care Behavioral Health—offers a full range of group health insurance, Medicare, Special Needs, CHIP, Medical Assistance, behavioral health, employee assistance and workers' compensation products and services to more than 3.4 million members. For more information, visit www.upmchealthplan.com.