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Gina Pferdehirt
Director, Public Relations & Community Relations
UPMC Health Plan

New UPMC Health Plan Connect Center Opens Inside the Westmoreland Mall

Trained service and sales associates available to answer health insurance questions seven days a week with no appointment necessary

PITTSBURGH (March 26, 2019) – A new UPMC Health Plan Connect Center recently opened inside the Westmoreland Mall to help consumers with their health insurance questions.

Individuals and current members seeking information about Medicare, Medicaid, Marketplace, Commercial, Special Needs Plans (SNPs), and Children’s Health Insurance Program plans (CHIP) can meet one-on-one with trained sales and service associates at the new location, which is open seven days a week during regular mall hours. Representatives will answer questions about health care plans, help individuals select the right plan, and enroll new members.

“The new UPMC Health Plan Connect Center inside the Westmoreland Mall offers a range of health insurance services, including personalized service for both current UPMC Health Plan members and individuals who are looking to purchase new coverage or simply have health insurance questions,” said Mary Beth Jenkins, chief administrative and operating officer at UPMC Health Plan.

Regular hours of operation are Monday through Saturday, 10 a.m. to 9 p.m., and Sunday, 11 a.m. to 5 p.m. The new site is located inside the Westmoreland Mall (on the first floor, near Kay Jewelers), 5256 U.S. Route 30, Greensburg, PA 15601.

UPMC Health Plan boasts award-winning customer satisfaction and staff members are experts at assisting customers with health coverage decisions. No appointment is necessary to meet with a service and sales associate; however, individuals are welcome to make appointments by calling 412-266-0527 or toll-free at 1-855-306-8834 (option 4).

Recently, UPMC Health Plan earned a 2019 Gold Stevie Award after being named the Front-Line Customer Service Team of the Year.
UPMC Health Plan’s commitment to excellence has led to several additional national awards, including the J.D. Power award for “Highest Member Satisfaction Among Commercial Health Plans in Pennsylvania, Three Years in a Row” (2016-2018) along with a total of three 2019 Gold Stevie Awards for outstanding sales and customer service.

The opening in Westmoreland marks the ninth UPMC Health Plan Connect Center location and the first in Westmoreland County. Other locations include four stores in Allegheny County, including Monroeville Mall, Ross Park Mall, South Hills Village, and The Mall at Robinson, along with stores inside Millcreek Mall in Erie, Pa., Logan Valley Mall in Altoona, Pa., and Berkshire Mall in Wyomissing, Pa., as well as in Loyal Plaza in Williamsport, Pa.


About UPMC Insurance Services Division

The UPMC Insurance Services Division is owned by UPMC, a world-renowned health care provider and insurer based in Pittsburgh, Pa. The UPMC Insurance Services Division – which includes UPMC Health Plan, WorkPartners, UPMC for Life, UPMC for You, UPMC for Kids, and Community Care Behavioral Health — offers a full range of group health insurance, Medicare, Special Needs, CHIP, Medical Assistance, behavioral health, employee assistance and workers' compensation products and services to 3.5 million members. For more information, visit www.upmchealthplan.com.