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Ned Schano
UPMC Health Plan

Tower Health - UPMC Health Plan Opens New Connect Center Inside the Berkshire Mall in Wyomissing

Trained service and sales associates available to answer health insurance questions seven days a week with no appointment necessary

PITTSBURGH (Nov. 26, 2019) – Just in time for open enrollment and the busy holiday shopping season, a new Tower Health-UPMC Health Plan Connect Center recently opened inside Berkshire Mall in Wyomissing, Pa. to help consumers with their health insurance questions.

Individuals and current members seeking information about Medicare, Medicaid, Marketplace, Commercial, Special Needs Plans (SNPs), and Children’s Health Insurance Program plans (CHIP) can meet one-on-one with trained sales and service associates at the new location, which is open seven days a week during regular mall hours. Representatives will answer questions about health care plans, help individuals select the right plan, and enroll new members.

“The new Tower Health-UPMC Health Plan Connect Center offers a range of health insurance services, including personalized service for both current Tower Health-UPMC Health Plan members and individuals who are looking to purchase new coverage or simply have health insurance questions,” said Mary Beth Jenkins, chief administrative and operating officer at UPMC Health Plan.

“Providing award-winning local customer service inside the Berkshire Mall makes it even easier for residents of Berks and the surrounding counties to learn more about their health care options and discuss the best coverage available to them,” said Clint Matthews, president & CEO at Tower Health.  

Regular hours of operation are Monday through Saturday, 10 a.m. to 9 p.m., and Sunday, 11 a.m. to 6 p.m. The new site is located on the first floor inside the Berkshire Mall (near Boscov’s), 1665 State Hill Rd., Wyomissing, PA 19610.

UPMC Health Plan boasts award-winning customer satisfaction and staff members are experts at assisting customers with health coverage decisions. No appointment is necessary to meet with a sales and service associate; however, individuals are welcome to make appointments by calling 610-236-3900 or toll-free at 1-855-306-8834 (option 4).

The opening inside Berkshire Mall marks the tenth UPMC Health Plan Connect Center location and the first location in Berks County. Other locations include four in Allegheny County, including Monroeville Mall, Ross Park Mall, South Hills Village, and The Mall at Robinson, along with stores inside Capitol City Mall in Harrisburg, Pa., Millcreek Mall in Erie, Pa., Logan Valley Mall in Altoona, Pa., and Westmoreland Mall in Greensburg, Pa., as well as Loyal Plaza in Williamsport, Pa.


About UPMC Insurance Services Division

The UPMC Insurance Services Division is owned and operated by the UPMC, a world-renowned health care provider and insurer based in Pittsburgh, Pa. The UPMC Insurance Services Division—which includes UPMC Health Plan, WorkPartners, UPMC for Life, UPMC for You, UPMC for Kids, and Community Care Behavioral Health—offers a full range of group health insurance, Medicare, Special Needs, CHIP, Medical Assistance, behavioral health, employee assistance, and workers' compensation products and services to nearly 3.6 million members. For more information, visit

About Tower Health

With more than 12,000 team members, Tower Health consists of Reading Hospital in West Reading; Brandywine Hospital in Coatesville; Chestnut Hill Hospital in Philadelphia; Jennersville Hospital in West Grove; Phoenixville Hospital in Phoenixville; and Pottstown Hospital in Pottstown. It also includes Reading Hospital Rehabilitation at Wyomissing; Reading Hospital School of Health Sciences in West Reading; home healthcare services provided by Tower Health at Home; and a network of 22 urgent care facilities across the Tower Health service area.  Tower Health offers a connected network of 2,000 physicians, specialists and providers across 125 convenient locations. For more information, visit