UPMC Health Plan


Brittany Geppert
UPMC Health Plan


UPMC for Life’s Special Needs Plan Offers Enhanced Benefits for the 2021 Annual Election Period

Significantly expands benefits for members, including dental, vision, hearing and no cost access to numerous telehealth services

Pittsburgh (October 1, 2020) – UPMC Health Plan is pleased to announce a new plan name for its Special Needs Plans for dual eligible Medicare and Medical Assistance (Medicaid) beneficiaries. The current plan is called UPMC for Life Dual (HMO SNP) and will have a new name in 2021, UPMC for Life Complete Care (HMO SNP).

“This new name—Complete Care—reflects the whole person care and security UPMC for Life provides to all members,” said April Golenor, Chief Medicare Officer for UPMC Health Plan. “We’re here for our members and we focus on their complete health care picture, which includes more than just access to doctors and hospitals. UPMC for Life Complete Care has been enhanced for 2021 to take into account our member’s physical and emotional health, the money they spend to keep healthy, and access to programs and services in the community that allow them to live their best life. These enhanced benefits aim to expand our members’ ability to receive the highest quality health care services in the most affordable way.”

“In 2021, UPMC for Life Complete Care will continue to place the health and well-being of our members as our top priority, offering them access to the best doctors and hospitals, affordability, quality services, and protections, like no cost medical care and clinical management programs, to help members manage their health and get extra benefits and services to make healthy choices said Golenor. “We want to give our members maximum value in term of benefits and services, like over-the-counter health care products, a healthy food card for members with diabetes, and dental, vision, and hearing care. We know that offering our members easy access to getting health care products, healthy food, and preventive care can help them stay healthy.”

No-cost medical care and improved extra benefits

With UPMC for Life Complete Care, members continue to receive no-cost medical care, prescription drug coverage, and improved extra benefits:

Golenor concluded: “UPMC for Life Complete Care gives you the very best coverage you need to take care of you—the complete you. Everything from our 4 Star Rating from the Centers for Medicare & Medicaid Services, to the extra benefits our members can take advantage of speaks to our commitment to caring for the complete you. Plus, you get the same great benefits and access to high-quality care that you have always enjoyed.”

For members who want personal help understanding their plan, the award-winning Health Care Concierge is on-hand to answer questions and provide exceptional customer service. The UPMC Health Plan Health Care Concierge team earned 11 awards at the 2020 Stevie® Awards, including three Gold Stevie Awards. The Stevie awards are the world’s premier business awards.

Enrollment Details

The 2020 Annual Election Period is Oct. 15 through Dec. 7, 2020. Medicare beneficiaries can add or drop Part D prescription drug coverage, switch their current plan, or change to a Medicare Advantage plan, or change to Original Medicare. Changes in coverage will be effective Jan. 1. Medicare beneficiaries who are interested in UPMC for Life Complete Care can get information on the 2021 plans online at www.upmchealthplan.com/snp or by calling UPMC for Life toll-free at 1-877-381-3765 seven days a week from 8 a.m. to 8 p.m. TTY users should call 711.

For more information about UPMC’s best doctors and hospitals, go to www.upmchealthplan.com/best.

Every year, Medicare evaluates plans based on a 5-star rating system. The UPMC for Life Special Needs Plan was awarded 4 out of a possible 5 Overall Star Rating for 2020 according to ratings released by the Centers for Medicare & Medicaid Services (CMS).

UPMC for Life has a contract with Medicare to provide HMO, HMO SNP, and PPO plans. The HMO SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal.



About UPMC Insurance Services

Serving more than 3.9 million members, UPMC Insurance Services is owned and operated by UPMC, a world-renowned health care provider and insurer based in Pittsburgh, Pa. UPMC Insurance Services includes commercial products from UPMC Health Plan for groups as well as individuals. Commercial products also include workers' compensation and employee assistance from nationally known Workpartners. Government products include Medicare Advantage (UPMC for Life); special needs plans for those eligible for Medicare and Medical Assistance (UPMC for Life CompleteCare and UPMC Community HealthChoices); Medical Assistance (UPMC for You); and Children's Health Insurance Program (UPMC for Kids). Community Care Behavioral Health, one of the nation's largest managed care behavioral health organizations, offers a full range of services to Commercial and Medical Assistance members. For more information, visit www.upmchealthplan.com.