UPMC Health Plan

Denise Hughes
UPMC Health Plan

UPMC Health Plan Earns 12 Prestigious Stevie Awards for Outstanding Member Service & Sales Support

More Than 2,300 Nominations from Organizations in 51 Nations Were Considered

Pittsburgh (March 14, 2022) – UPMC Health Plan earned 12 awards during the 16th annual Stevie® Awards for Sales & Customer Service event for outstanding customer service and innovation.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals across organizations of all sizes and in virtually every industry. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.

“The pandemic put incredible pressure on our members with increased health care needs and questions, and our Health Care Concierges worked tirelessly to provide support, no matter how complex or challenging,” said Anne Palmerine, vice president, customer engagement, enrollment, and retail for UPMC Health Plan. “A health insurer receiving this recognition is already unique, but to be honored for top-notch member services during a public health emergency is an outstanding testament to the commitment our Concierges have to our members.”

UPMC Health Plan president and CEO Diane Holder said, “At UPMC Health Plan, we prioritize building relationships with all our members. We are honored to be recognized for providing best-in-class service. This ‘members-first’ focus extends across all our products, from commercial to Medicaid to Medicare, and reflects our commitment to providing access to world-class health care with world-class member services.”

Stevie Awards president Maggie Gallagher Miller noted the efforts of organizations during a challenging time: “The nominations we received for the 2022 competition illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive, and meet customer expectations during the COVID-19 pandemic. The judges have recognized and rewarded their achievements, and we join them in applauding this year’s winners for their continued success. We look forward to recognizing them on May 11 during our virtual awards ceremony.”

By category, UPMC Health Plan earned four Gold Stevie Awards: Sales Support Team of the Year, Sales Support Professional of the Year (Marissa Williams), Enrollment and Coordination of Benefits Services for Best Back-Office Customer Service Team of the Year, and Best Use of Technology in Customer Service.

UPMC Health Plan also earned five Silver Stevie Awards: Inside or Telesales Team of the Year, Sales Manager of the Year (William Bell), Front-Line Customer Service Team of the Year, Best Customer Feedback Strategy, and Most Valuable Response by a Customer Service Team.

UPMC Health Plan earned Bronze Stevie Awards in these categories: Sales Representative of the Year (Joel Herrera), Contact Center of the Year (over 100 seats), and Customer Service Training or Coaching Program of the Year.

Winners were determined by the average scores of more than 150 professionals worldwide on eight specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services, solution providers, and organizations’ and individuals’ response to the COVID-19 pandemic.


About UPMC Insurance Services

Serving 4.1 million members, UPMC Insurance Services is owned and operated by UPMC, a world-renowned health care provider and insurer based in Pittsburgh, Pa. UPMC Insurance Services includes commercial products from UPMC Health Plan for groups as well as individuals. Commercial products also include workers' compensation and employee assistance from nationally known Workpartners®. Government products include Medicare Advantage (UPMC for Life); special needs plans for those eligible for Medicare and Medical Assistance (UPMC for Life Complete Care and UPMC Community HealthChoices); Medical Assistance (UPMC for You); and Children's Health Insurance Program (UPMC for Kids), and Community Care Behavioral Health. For more information, visit upmchealthplan.com.

About the Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at StevieAwards.com.