UPMC Health Plan


Denise Hughes
UPMC Health Plan

UPMC Health Plan Wins 13 Stevie Awards, Including a Grand Stevie Award for Customer Service and Sales Excellence

Pittsburgh (May 15, 2023) – UPMC Health Plan today announced it earned 13 Stevie® Awards—including a Gold Stevie Award—at the 17th Annual Stevie Awards for Sales & Customer Service, which are among the world’s top honors for customer service, contact center, business development, and sales professionals across multiple businesses and industries.

"Our Health Care Concierges always strive to go the extra mile to serve our members, so it's rewarding to see our entire team nationally recognized for their efforts," said Anne Palmerine, vice president of Customer Engagement and Enrollment at UPMC Health Plan. "Our members know we are here when they need us most. We know that health care is critically important and often deeply personal, which is why we prioritize a compassionate, individualized and results-oriented approach to service for all of our members."

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals across organizations of all sizes and in virtually every industry.

"UPMC Health Plan prioritizes and maintains relationships with all our members, so we are especially honored to earn these Stevie Awards," said UPMC Health Plan President and CEO Diane Holder. Our ‘members-first’ focus extends across all our products, from commercial to Medicaid to Medicare, and reflects our commitment to providing access to world-class health care with world-class member services."

For Medicare

UPMC Health Plan Medicare Sales earned two 2023 Gold Stevie® Awards for Inside/Telesales Team of the Year and Sales Representative of the Year – Other Services Industries. UPMC for Life was also awarded a 2023 Grand Stevie Award for sales and customer service excellence. These awards cannot be applied for directly. Winners are determined by a points system based on the total number of awards won in the Stevie Awards for Sales & Customer Service.

For Commercial

UPMC Health Plan earned 11 Stevie® Awards in 2023, including three Gold Stevie Awards for Achievement in Customer Experience, Customer Service Team of the Year, and Back-Office Customer Service Team of the Year. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals.

More than 2,300 nominations from organizations in 49 nations and territories were considered in this year’s competition. Winners were determined by the average scores of more than 170 professionals worldwide on seven specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements; more than 60 categories for sales and business development achievements; and categories that recognize new products and services, solution providers, and organizational and individual responses to the COVID-19 pandemic.


About UPMC Insurance Services

UPMC Insurance Services serves nearly 4.5 million members and is owned and operated by UPMC, a world-renowned health care provider and insurer in Pittsburgh, Pennsylvania. UPMC Insurance Services provides commercial products through UPMC Health Plan for both groups and individuals. Its commercial products also include workers' compensation and employee assistance from nationally known Workpartners®. Government products include Medicare Advantage plans (UPMC for Life); special needs plans for those who are eligible for Medicare and Medical Assistance (UPMC for Life Complete Care and UPMC Community HealthChoices); a Medical Assistance plan (UPMC for You); and Children's Health Insurance Program plans (UPMC for Kids). Community Care Behavioral Health Organization—one of the nation's largest nonprofit managed care behavioral health organizations—is also part of the Insurance Services Division. Community Care offers a full range of services to commercial and Medical Assistance members. For more information, visit upmchealthplan.com.

About the Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the American Business Awards, the International Business Awards, the Middle East & North Africa Stevie Awards, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 nominations each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at StevieAwards.com.