UPMC Health Plan
Pittsburgh (April 27, 2020) – UPMC Health Plan is providing essential solutions to help UPMC for Life Medicare and Special Needs plan members understand their benefits, as well as the resources they have to help cope with the stress and anxiety caused by the coronavirus pandemic.
“Many of our members are suffering immensely from loneliness and a sense of being disconnected from friends, family, and care providers,” said April Golenor, Chief Medicare Officer for UPMC Health Plan. “Understandably, stress and isolation are high in response to our widespread social disruption as well as the uncertainty and unpredictability of these times. This has real mental and physical health impacts.”
To address both the mental and physical health challenges that can result from social distancing and staying at home, UPMC Health Plan is offering UPMC for Life members a series of phone and online events titled Staying in Touch. These events are hosted by experts on preventive medicine, mental health, and other specialties. They are designed to help participants learn how to stay healthy, manage stress, be active, and connect with their community—all from the comfort of their home. The next two events in the series are:
Members can participate by telephone by calling 1-855-962-1209, or online by visiting www.upmchealthplan.com/covid-19/web-events. All events in the series are available online for members unable to participate in the live events.
“We know that it is critical to stay connected with our members to provide support, information and caring,” said April Golenor, Chief Medicare Officer for UPMC Health Plan. “Staying in Touch gives useful tools and advice to help people cope with these challenges and stay healthy and connected.”
UPMC Health Plan is staying in touch with UPMC for Life members in other ways as well. Clinical professionals at UPMC Health Plan are making telephone calls directly to our members who would be at high risk for COVID-19 complications should they contract this illness. Through these check-ins, UPMC Health Plan makes sure that each member at increased risk is able to speak with a clinical professional who can answer questions they have, provide education on COVID-19 symptoms and prevention, and make the member aware of the many support resources available. For other members, non-clinical UPMC Health Plan professionals are conducting similar check-ins and explaining available benefits and resources.During these telephonic check-ins with UPMC for Life Medicare and Special Needs plan members, our staff explain the following enhanced benefits:
UPMC Health Plan also provides additional plan benefits to UPMC for Life membersthrough June 15 to alleviate many of the financial stresses they may feel related to COVID-19. We are waiving deductibles, copayments, and other cost-sharing for coronavirus diagnostic testing when ordered by a member’s medical provider. In addition, we are waiving cost-sharing for in-network, in patient coronavirus treatment. Finally, we are increasing member access to medications by waiving early refill limits on prescriptions filled at retail, mail and specialty pharmacies (some restrictions may apply).
UPMC for Life was recently named the best Medicare Advantage plan in Pennsylvania by U.S. News & World Report and earned a 4.5 Overall Star Rating by the Centers for Medicare & Medicaid Services (CMS) for our HMO and PPO plans for 2020. Every year, Medicare evaluates plans based on a 5-star rating system. For more information about the services UPMC Health Plan provides, you may go to www.upmchealthplan.com. For additional information on the coronavirus, you may go to www.upmc.com.
About UPMC Insurance Services
UPMC Insurance Services is owned and operated by UPMC, a world-renowned health care provider and insurer based in Pittsburgh, Pa. UPMC Insurance Services—which includes UPMC Health Plan, Workpartners, UPMC for Life, UPMC for You, UPMC for Kids, and Community Care Behavioral Health—offers a full range of health insurance and benefit management services including Medicare, Special Needs, Children's Health Insurance, Medical Assistance, Behavioral Health, Employee Assistance, and Workers' Compensation products and services to over 3.7 million members. For more information, visit www.upmchealthplan.com.