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Over-the-Counter (OTC) Allowance

Many UPMC for Life plans include a quarterly OTC allowance that can be used to buy covered health care products. Members are sent a mail-order catalog with hundreds of covered products to choose from, including:

  • Face masks and hand sanitizer.
  • Cough, cold and flu medications.
  • Pain relievers.
  • Allergy and sinus medications.
  • First aid materials.
  • Foot treatments.
  • Sun protection.
  • Toothbrushes and toothpaste.
  • Vitamins.
  • Weight control products and more.

Learn why extra benefits like our OTC allowance are important to UPMC for Life member Linda:

Over-the-Counter Catalogs

Choose the plan you are interested in from the list below to see our mail-order catalog. Allowance amounts vary based on plan type and service area.

Already a UPMC for Life member?

You can use your quarterly allowance to shop from home and have products shipped directly to your door.

Order online

Log in to DrugSource to get started. You can look through the catalog, view your account balance, and buy covered products. You will need your UPMC for Life member ID card and date of birth to log in.

Order by phone

Call 1-833-332-8301 (TTY: 711) Monday through Friday from 9:30 a.m. to 7 p.m. The experts at DrugSource can answer your questions and help you place your order. Be ready to provide your UPMC for Life member ID number and date of birth.

Order by mail

Complete and mail an Over-the-Counter (OTC) Catalog Order Form to the address below. Be sure to include postage.

UPMC OTC Orders
PO Box 1366
Elk Grove Village, IL 60009-1366

Not all plans or service areas offer an over-the-counter quarterly allowance. Compare UPMC for Life plans in your area.

The quarterly OTC allowance does not roll over from quarter to quarter. Any remaining funds will expire at the end of each quarter. This allowance cannot be used to pay for your Part B or Part D prescription drug costs.

This information is not a complete description of benefits. Call 1-866-400-5077 (TTY: 711) for more information. Out-of-network/noncontracted providers are under no obligation to treat UPMC for Life members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost sharing that applies to out-of-network services. Other physicians/providers are available in the UPMC for Life network.

This information is available for free in other languages. Please call our customer service number at 1-877-539-3080 (TTY: 711).

UPMC for Life has a contract with Medicare to provide HMO, HMO SNP, and PPO plans. The HMO SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal.

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UPMC for Life Members
Call us toll-free: 1-877-539-3080
TTY: 711

Oct. 1 through March 31:
seven days a week from 8 a.m. to 8 p.m.

April 1 through Sept. 30:
Monday through Friday: 8 a.m. to 8 p.m.
Saturday: 8 a.m. to 3 p.m.

UPMC for Life Prospective Members
Call us toll-free: 1-866-400-5077
TTY: 711

Oct. 1 through Dec. 31:
seven days a week from 8 a.m. to 8 p.m.

Jan. 1 through Sept. 30:
Monday through Friday: 8 a.m. to 8 p.m.
Saturday: 9 a.m. to 3 p.m.

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Last Updated: 10/01/2020
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