Due to a UPMC Enterprise Network outage, the secure UPMC Health Plan web portals may be unavailable or operating with limited functionality from Saturday April 29, 2017 at 10:00PM until Sunday April 30, 2017 at approximately 6:00AM. If you experience any issues during that time, please try again outside of the downtime window. Thank you for your patience.

Member Services

Working hard to make things easy for you

We strive to be best in class in everything we do. And when it comes to Member Services, we truly succeed.

The Stevie Awards recently announced that UPMC Health Plan has earned its top honor for large call center of the year. UPMC Health Plan was named the Gold Stevie Award winner for Contact Center of the Year in recognition of our Health Care Concierge program at the 11th annual Stevie Awards for Sales & Customer Service ceremony.

Whether you have a question about claims, need to find a doctor, or just need to have something explained, we’re here for you.

A Health Care Concierge can help you:

  • Find a doctor or other provider.
  • Get answers to benefit questions and explain how your health plan works.
  • Check to see if a prescription drug is covered.
  • Schedule important preventive care appointments.

How to get in touch with Member Services:

Call 1-855-869-7228 (TTY 1-800-361-2629) Monday through Friday from 7 a.m. to 7 p.m. Saturday from 8 a.m. to 3 p.m.

Log in to MyHealth OnLine to chat with a Health Care Concierge.

Send a secure message 24/7. We will respond within 24 business hours.

Need to pay a bill? Click here to pay your bill now.

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