Member Services

Working hard to make things easy for you

We strive to be best in class in everything we do. And when it comes to Member Services, we truly succeed. The J.D. Power 2016 Member Health Plan Study recognized us for providing the “Highest Member Satisfaction among Commercial Health Plans in Pennsylvania”. And we received highest score in the customer service and coverage and benefits study factors within the Pennsylvania region.*

It’s easy to see why. Whether you have a question about claims, need to find a doctor, or just need to have something explained, we’re here for you.

Read the Press Release

A Health Care Concierge can help you:

  • Find a doctor or other provider.
  • Get answers to benefit questions and explain how your health plan works.
  • Check to see if a prescription drug is covered.
  • Schedule important preventive care appointments.

How to get in touch with Member Services:

Call 1-855-869-7228 (TTY 1-800-361-2629) Monday through Friday from 7 a.m. to 7 p.m. Saturday from 8 a.m. to 3 p.m.

Log in to MyHealth OnLine to chat with a Health Care Concierge.

Send a secure message 24/7. We will respond within 24 business hours.

Need to pay a bill? Click here to pay your bill now.

*UPMC Health Plan received the highest numerical score among commercial health plans in Pennsylvania in the J.D. Power 2016 U.S. Member Health Plan Study, based on 31,867 responses from 9 plans measuring experiences and perceptions of members surveyed October-December 2015. Your experience may vary. Visit

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